Computer-Aided Dispatch CAD Administrator
Computer-Aided Dispatch CAD Administrator
Posted on :
15-03-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-03-2025
Job Description
ComputerAided Dispatch (CAD) Administrator
Position Overview
The CAD Administrator is responsible for overseeing and managing the ComputerAided Dispatch (CAD) system to ensure its optimal functionality security and efficiency. This role requires technical expertise in software installation configuration troubleshooting database management and enduser training. The CAD Administrator supports public safety agencies by maintaining the CAD system mobile data terminals records management systems and ensuring data accuracy for statistical and trend analysis.
Key Responsibilities
Required education Skills Qualifications & Experience
Education:
Required Technical Skills:
Required Experience
Work Environment & Schedule
Location: Chicago IL
Duration: 10 years
Position Overview
The CAD Administrator is responsible for overseeing and managing the ComputerAided Dispatch (CAD) system to ensure its optimal functionality security and efficiency. This role requires technical expertise in software installation configuration troubleshooting database management and enduser training. The CAD Administrator supports public safety agencies by maintaining the CAD system mobile data terminals records management systems and ensuring data accuracy for statistical and trend analysis.
Key Responsibilities
- CAD System Management: Oversee the operation maintenance and configuration of ComputerAided Dispatch (CAD) software. The CAD Administrator manages the CAD and mobile application software settings to ensure efficient operation. This includes software setup security code file maintenance version updates and managing support issues. The CAD administrator manages CAD system databases to ensure data accuracy which includes updating information on streets subdivisions and response locations. The administrator will also evaluate data for new streets and subdivisions and input the information into the CAD system.
- Software Installation & Configuration: Install configure implement and update CAD and related applications for operational efficiency. In addition the CAD Administrator is responsible for setting up and maintaining users and vehicles as well as making minor configuration changes to the CAD and mobile products.
- Database & Security Management: Manage finetune and ensure the security of CAD databases and file management systems. The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.
- Troubleshooting & Technical Support: Diagnose and resolve system issues including software malfunctions and user access problems. The CAD administrator provides administrative and frontline application support to the public safety communications team as well as technical support to system endusers. The CAD administrator will also respond to all enduser inquiries.
- User Account Management: Create modify and delete enduser accounts while ensuring compliance with security protocols.
- Equipment & Log Maintenance: Maintain records of CAD system hardware software licenses and ensure uptodate documentation.
- Report Generation & Data Analysis: Prepare and submit routine and special reports to management analyzing system performance and data trends.
- Integration & Collaboration: Work with IT teams dispatch personnel emergency responders and thirdparty vendors to enhance CAD functionality. In addition the CAD Administrator will work with GIS IT Police Fire and EMS records departments and also liaise with vendors and technical subject matter experts.
- Policy and Procedure Development: The CAD administrator will assist in the development maintenance and oversee policies and procedures related to CAD. This includes defining roles and responsibilities for system changes permission access and other technology management processes.
- System Security: The CAD administrator enforces system security to maintain accuracy and collaborates on security recommendations.
Required education Skills Qualifications & Experience
Education:
- A bachelors degree is preferred but a high school diploma or equivalent with several years of relevant experience may be acceptable. Experience should include systems implementation application support or software administration with CAD software products. Public safety agency experience (dispatch police fire and/or EMS) is also desirable.
- Certifications or degrees in Emergency Medical Science Fire Science Criminal Justice or a related field are highly desirable.
Required Technical Skills:
- Extensive experience with CAD/RMS (Records Management Systems) in emergency response environments.
- Strong knowledge of mobile data terminals (MDT) emergency dispatch and public safety software.
- Handson experience with database management system configuration and technical troubleshooting.
- Strong analytical skills for data query transfer and statistical analysis.
- Familiarity with security protocols and user account management within CAD systems.
- Strong working knowledge of HTML/XML CSS and JavaScript
- Proficiency in SQL including views stored procedures and database schema
- Understanding of standard GPS protocols (TAIP and NMEA)
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
- Experience with Microsoft SQL Server ODBC and Ops Manager (SCOM).
- Experience with relational data modeling principles and techniques.
- Ability to troubleshoot application system issues including hardware network and thirdparty components.
Required Experience
- Minimum of 5 years of public safety applications experience involving CAD/Mobile systems and other emergency 911 center operations
- Basic knowledge and experience with Mobile CAD functionality
- Trainer/Instructor experience (desirable)
- Basic knowledge and experience of GPS systems
- Basic knowledge and knowledge of CAD mapping and layers.
- Previous experience with TriTech Software (highly desirable)
- Completion of a Public Safety Dispatch Academy or Certified Training Program (desirable)
- Experience with a Windowsbased CAD system
- Experience with or deploying enterprise hardware and software solutions (highly desirable).
- Law Enforcement Fire or EMS experience (desirable)
- Member of the Association of PublicSafety Communication Officials (APCO) (desirable)
Work Environment & Schedule
- This position may require oncall availability shift work and travel for system upgrades maintenance and training.
- Work is performed in an office emergency dispatch center and field environment as needed.
SALARY AND BENEFITS
The leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance paid vacation disability and life insurance and more. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants when and if an offer is made.
OUR COMMITMENT TO DIVERSITY EQUITY AND INCLUSION
The leadership of our Company is committed to a work culture of zealous advocacy respect diversity and inclusion clientoriented defense access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients to understanding their diverse circumstances and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.
HOW TO APPLY
All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings and instructions on the application process.
As an Equal Employment Opportunity (EEO) Employer Cycurion Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color size (including bone structure body size height shape and weight) religion or creed alienage or citizenship status sex (including pregnancy) national origin age sexual orientation gender identity (ones internal deeplyheld sense of ones gender which may be the same or different from ones sex assigned at birth; ones gender identity may be male female neither or both e.g. nonbinary) gender expression (the representation of gender as expressed through for example ones name choice of pronouns clothing haircut behavior voice or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional genderbased stereotypes assigned to specific gender identities) disability marital status relationship and family structure (including domestic partnerships polyamorous families and individuals chosen family platonic coparents and multigenerational families) genetic information or predisposing genetic characteristics military status domestic violence victim status arrest or preemployment conviction record credit history unemployment status caregiver status salary history or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
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