Bilingual Client Services Advisor 6 months contract
Bilingual Client Services Advisor 6 months contract
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Job Description
Compensation Band: 2
Normal Hiring range: $47413.00to$59266.00 per year
Your expertise shapes our business
At the CWB Group we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and most importantly from each other. When you join the CWB Group you become part of a diverse and inclusive tightknit team passionate about making a global impact.
Our commitment to Diversity Equity and Inclusion (DEI)
The CWB Group believes that diversity and inclusion among our employees is critical to our success and we seek to recruit develop and retain the most talented employees from a diverse candidate pool.
Work with us and achieve your career goals
For almost 75 years our employees have been the backbone of our business driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities tools and resources to reach their goals.
What to expect:
The position Bilingual Client Services Advisor 6 months Contract /remote role) is responsible for the timely and accurate support to clients and CWB group representatives. This position will report to the Manager Client Success Team and will work out of your home office .
This includes:
- Phone call / voicemail response webchat info email redirection / response
- Process CWB Certification documents (forms file opening file closure) for Eastern Territory clients
Course registration processing includes transfers cancellations and online course extensions - Exam appointment bookings and preparation (in office and offsite)
- Invoice payment processing
- Other duties as assigned
What you bring to the table:
- Bilingualism in English & French language
- Excellent communication and interpersonal skills necessary to interact with a number of individuals
- Work experience in Call Centre environment
- Certificate in Business Administration
- General Office Administration experience essential in corporate/professional environment
- Able to work with minimal supervision
- Have the ability to display initiative possess highlevel organizational and customer service skills
- Travel might be required from time to time
- Intermediate knowledge of Microsoft Windows operating environment
The following qualifications are considered assets:
- Postsecondary education in a relevant degree or
- Equivalent work experience.
Whats in it for you
- Competitive salary structure
- Comprehensive medical benefits for you and your dependents
- Flexible work schedule
- RRSP and pension program
- Structured career development: we offer education and training opportunities to help you reach your goals
Accommodation:
The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. If you require an accommodation please notify us when applyingand we will work with you to meet your needs. We welcome applications from all qualified individuals; however only those under consideration will be contacted. Apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
