System Analyst I
System Analyst I
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Salary Not Disclosed
1 Vacancy
Job Description
The Information Systems Analyst I is an information technology (IT) professional who specializes in analyzing providing frontline support and executing IT solutions for the companys enterprise resource planning platform which is Oracle JD Edwards EnterpriseOne (JDE E1 along with other ancillary and integrated applications such as customer portals production scheduling systems and labels printing solutions.
QUALIFICATIONS:
Education:
Four 4 year college degree in Computer Science or equivalent
PMP (PMI) certification preferred
Experience:
5 years of experience and knowledge of at a minimum one JDE E1 modules such as Quality Management (QM) Manufacturing (SFC) and/or Warehouse Management (WMS).
Minimum of 3 years working in the technical support field preferably in a manufacturing environment.
Understanding of SDLC and Agile development methodology.
Ability to establish good relationships and work multifunctionally with a variety of business and technical team members at all levels.
Knowledge Skills & Abilities:
Basic to advanced SQL writing
Excellent communication skills written and verbal
Excellent problemsolving skills
Excellent leadership interpersonal and motivation skills
The ability to manage multiple assignments under tight deadlines
Fluent in English conversational in Spanish a plus.
ESSENTIAL FUNCTIONS:
Provide frontline levels one and two enterprise systems support. Applications include JDE E1 and integrated systems.
Perform root cause analysis communicate with endusers and escalate complex or level three issues to subject matter experts within the expected service level agreements.
Perform testing and record results for software upgrades and enhancement projects.
Plan and execute preventive maintenance and perform due diligence to avoid or minimize business disruptions.
Generate maintain and update troubleshooting guides and training materials.
Support strategic enterprise software initiatives and projects including but not limited to new solutions testing documentation and deployment.
Participate in the creation and enhancement of DAS reports as well as executing adhoc SQL queries as needed for troubleshooting or other adhoc data pulls.
Ensure adherence to policies and standardization of processes and procedures.
Keep apprised of trends in technology to improve customer experience and productivity.
Provide oncall support and escalation during evenings and weekends as necessary.
This role is an individual contributor.
PHYSICAL DEMANDS & TRAVEL:
Physical Demands: Occasional lifting and movement of less than 25 lbs.
Travel Requirements: Up to 10
WORK CONDITIONS:
This position qualifies for the 100 remote Printpack policy
Primarily a remote/home environment; however it will be necessary to spend time in the manufacturing facilities working with the user community.
This position should expect afterhours escalation support calls.
Printpack is proudly an equalopportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race color religion sex (including pregnancy) national origin gender identity sexual orientation marital/parental status genetic information age national origin ancestry ethnicity disability marital status military or veteran status or affiliation or any other characteristic protected under applicable law.
To view your rights and government notices please see the links below:
Know Your Rights: Workplace Discrimination is Illegal Conozca sus Derechos: La Discriminacin en el Lugar de Trabajo es Ilegal EVerify Your Rights Under USERRA (dol) FMLA FMLA (Spanish) Pay Transparency Nondiscrimination Provision (dol) TRANSPARENCIA EN EL PAGO DISPOSICIN SOBRE NO DISCRIMINACIN (dol) Polygraph Protection Right to Work Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search please get in touch with us by sending an email to . Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.
Required Experience:
IC
Employment Type
Full-Time
