Footscray Hospital - Helpdesk Operator
Footscray Hospital - Helpdesk Operator
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Job Description
Helpdesk Operator (All shifts)
- Choose from early morning day evening or overnight shifts that suit your schedule.
- Play a vital role in ensuring the hospitals IT systems run smoothly supporting medical and operational staff.
- Develop your skills and advance your career in a fastpaced healthcare IT environment.
Compass Group Australia willdeliver essential support services at the new Footscray Hospital one of Victorias largest health infrastructure projects. We willprovidevital services including patient services environmental services food security help desk and more. As a public hospital with clinical services provided byWestern Health this stateoftheart facility willplay a key role in supporting the communitybe part of something bigger and help shape the future of healthcare in Victoria.
THE POSITION
- Provide technical support and troubleshooting for hospital staff across various departments.
- Monitor helpdesk systems logging and tracking all support requests and incidents.
- Prioritise and escalate issues when necessary to ensure timely resolution.
- Work collaboratively with other IT support team members to resolve complex issues.
- Follow hospital IT policies procedures and security protocols to ensure compliance.
THE PERSON
- Prior experience in a helpdesk or IT support role with a strong technical foundation.
- Demonstrated ability to quickly identify and resolve hardware and software issues.
- Familiarity with ticketing systems and tracking tools used for managing IT requests.
- Able to clearly explain technical issues and solutions to nontechnical users.
- Proficiency in helpdesk systems scheduling software and Microsoft Office Suite (Word Excel Outlook).
- Must have or be able to obtain a National Police Clearance.
THE BENEFITS
- Easy access to 100 retail discounts.
- Opportunity to learn new skills and move to different internal roles.
- A chance to join an ecologically and socially forward operation.
Employment Type
Full-Time
