Operations Improvement Analyst
Operations Improvement Analyst
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
We are Plexus a fastgrowing global legal tech business in an industry that is still at the early stages and were on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the worlds leading brands including LOral Woolies CocaCola Lion and Nike. As we continue to grow our position in legal tech we have big plans for our products future incorporating AI to drive further growth and innovation.
Plexus people are relentlessly curious and dedicated to challenging the status quo. We are client obsessed we believe in being the best version of ourselves we start with a growth mindset and positive intent. We set the bar high are outcomefocused and avoid anything that gets in the way of achieving great results. We embrace change as there are no maps for our journey ahead. This is an exciting opportunity for those who thrive in a dynamic and evolving environment.
We have a newly created role for an Operations Improvement Analyst who will play a key role in identifying inefficiencies and enhancing business workflows at Plexus. Reporting to the Head of Engineering this handson role focuses on process mapping workflow optimisation and operational improvements with a focus of adopting emerging technology. By analysing existing operations and recommending streamlined solutions the Analyst will contribute to Plexuss culture of continuous improvement efficiency and high performance. You will collaborate with teams across Engineering Finance and Customer Success to ensure operational excellence while providing critical systems support that keeps our teams running smoothly.
The role is open to either Melbourne or Sydney.
Background
- Youre a proactive problem solver with a passion for improving workflows and optimizing technology systems. You have an analytical mindset and thrive in fastpaced environments where you can take ownership of projects and drive impactful change.
- 13 years in an operations process improvement or business support role.
- Handson experience with workflow analysis process mapping and process improvements.
- Exposure to business systems automation tools or digital transformation initiatives is a plus.
- A track record of working with crossfunctional teams to drive efficiency improvements.
- Hugely curious about emerging technologies.
- Strong ability to analyze workflows identify inefficiencies and propose improvements.
- Experience with process mapping tools (e.g. Lucidchart Miro Visio) is a plus.
- A proactive mindset with the ability to ask the right questions and uncover root causes of inefficiencies.
- Selfstarter who takes ownership of assigned projects with minimal supervision.
- Familiarity with workflow automation tools (e.g. Zapier Power Automate Appian).
- Interest in AI and process automation trends to enhance efficiency.
- Ability to clearly document and present process recommendations to nontechnical teams.
- Strong interpersonal skills to engage with stakeholders at different levels.
- Process Efficiency Gains Document and optimize at least 10 key business workflows in the first 12 months.
- Time Savings Support automation and workflow enhancements that save 1500 manual work hours annually.
- Stakeholder Satisfaction Achieve a 90 satisfaction score from teams benefiting from workflow improvements.
Success Metrics
Role Operations Improvement
- Partner with internal teams to analyze document and enhance existing workflows.
- Identify inefficiencies and recommend simplified scalable solutions to improve operational performance.
- Support the implementation of automation tools to reduce manual effort.
- Collect and analyze operational data to uncover patterns bottlenecks and opportunities for improvement.
- Track KPIs and efficiency metrics to measure process effectiveness.
- Maintain a continuous improvement mindset refining workflows based on real data.
- Assist in training and documentation to ensure smooth adoption of new workflows and tools.
- Evaluate and implement lowcode/nocode automation tools (e.g. Zapier Airtable Google Suite) to drive operational efficiency.
- Ensure all process improvements align with security and data integrity best practices.
Role Systems Support
- Hardware & System Management Oversee the deployment maintenance and upgrades of company hardware to ensure a seamless technology experience for employees.
- Issue Resolution & Troubleshooting Provide effective support to crossfunctional teams minimizing downtime and maintaining operational efficiency.
- Technology Research & Innovation Identify and recommend emerging technologies that enhance business productivity.
- Cybersecurity & Compliance Work with IT security to maintain device security safeguard company data and uphold cybersecurity best practices.
- Technical Support & Enablement Act as a key contact for hardware and softwarerelated inquiries simplifying technical challenges for employees.
- Futureproofing & Scalability Optimize the companys tech infrastructure to ensure efficiency scalability and sustainability.
- Its not just about fixing thingsits about powering innovation keeping teams productive and ensuring the tech landscape is as smooth as it is unstoppable.
Why Plexus
Take ownership: Manage processes and influence our growth goals.
Work at pace: Were a growth startup so we can build and iterate quickly.
Create difference: Identify and implement positive change.
Key role massive impact: Be a key advocate and champion for us in the market.
Grow with us: Own your career path and influence Plexus future.
Mentorship matters: Learn from a supportive and experienced manager.
Hybrid Work Model: Two days in three from wherever!
Career development: Many of our team members have been promoted from within
Ready to make a real impact We are! Apply now and lets rewrite the future of legal tech together.
Plexus is an equal opportunity employer. We welcome and encourage applications from all backgrounds communities and industries and are committed to having a diverse team who together will kick huge exciting and impactful goals.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
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