Service Desk Technician
Service Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Information Systems/IT
Schedule/Status:
Location:
Titusville
General Description:
- Follow service desk procedures create knowledge base articles and apply documented standards for consistent and efficient problemsolving.
- Ability to craft nonstandardized approaches when standards cannot be applied.
- Stay current with emerging technologies and trends in the IT industry.
- Respond to incoming service requests via phone email or inperson providing prompt and efficient resolutions.
- Serve as an entry point for resolving technical issues working closely with other IT teams to facilitate timely resolution.
- Educate endusers to operate hardware/software effectively and in line with industry best practices.
- Diagnose and resolve hardware and software issues including but not limited to desktops laptops printers mobile devices and operating systems.
- Install configure and maintain computer systems peripherals and software applications.
- Evaluate software and hardware functionality in relation to user needs.
- Create and update technical documentation including user guides knowledge base articles and FAQs.
- Train users on software and hardware onsite or in classroom training.
- Collaborate with other IT teams to ensure seamless integration and coordination of service desk activities with broader IT initiatives.
- Foster a customercentric culture within the service desk team promoting excellent customer service and effective communication.
- Conduct office automation feasibility studies including workflow analysis and suggest performance improvement initiatives to reduce time to resolution.
- Provide feedback to Service Desk Lead regarding over/under allocation of resources.
- Knows fire disaster and safety procedures and regulations as it pertains to the work area.
- Performs similar or related duties as assigned.
Formal Education:
- High School diploma or GED required.
- 1 year to < 2 years
- Valid Driver License is required with no history of incidents within the last 3 years.
- 1 of the following are required within one 1 year of employment:
- CompTIA CompTIA A
- CompTIA Network
- CompTIA Server
- CompTIA Security
- Annual Accrual of 152 Personal Leave Bank (PLB) Hours
- Health Dental and Vision Insurance
- 403(b) Retirement Program
- Tuition Reimbursement/Educational Assistance
- EAP Flex Spending Accident Critical and Other Applicable Benefits
Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time.
Parrish Healthcare has a Culture of Choice. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.
Required Experience:
IC
Employment Type
Full-Time
