Senior Support Engineer
Senior Support Engineer
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
At Fullscript were not just changing healthcarewere making it whole.
We help 100000 healthcare practitioners support 10 million patients with a platform that delivers evidencebased health solutions diagnostic support and practitioner toolsall in one place.
Healthcare today is disconnected. Were fixing that. Fullscript makes it easier for practitioners to treat the whole person not just symptoms so patients get the support they needwhen they need it.
Were building a better wayone where healthcare is connected complete and built for impact.
Were hiring our firstever Senior Support Engineer a key role that bridges Technical Support and Engineering. Youll work closely with Customer Support Engineering and Product to improve the support experience for both customers and agents. If you love solving complex technical issues optimizing workflows and building solutions that enhance customer support wed love to hear from you!
What youll do:
- Build and maintain GraphQL API endpoints to integrate CRM systems chatbots and other support tools.
- Optimize support workflows by developing automation selfservice tools and AIpowered support enhancements.
- Collaborate with Engineering and external contractors to scope plan and implement technical projects that improve the customer and agent experience.
- Diagnose and resolve complex technical issues related to orders platform functionality and integrations while driving longterm improvements to support workflows.
- Mentor and enable the Technical Support team providing technical expertise and documenting solutions to empower agents.
What you bring to the table:
- 56 years of experience in a Support Engineering Technical Support or similar role within a SaaS ecommerce or techdriven environment.
- Strong API expertise particularly GraphQL with experience building and integrating API endpoints.
- Experience with objectoriented programming; Ruby experience preferred.
- Handson experience with chatbot and AIpowered support platforms (Ada Intercom Fin Kore.ai Kodif IBM Watson Dialogflow or similar).
- Experience with authentication methods (OAuth JWT SSO etc..
- Proven ability to diagnose and resolve technical issues working crossfunctionally to build scalable solutions.
- Strong project management skills with experience scoping and leading technical initiatives.
- Excellent communication skills with the ability to collaborate effectively with stakeholders and crossfunctional teams.
- A proactive selfstarter mindsetcomfortable taking ownership and driving projects forward in a fastpaced environment.
Bonus points if you have
- Experience working within a customer support organization and understanding the impact of technical solutions on agent efficiency.
- Familiarity with incident management tools GitLab SQL and debugging workflows.
- Experience in health tech ecommerce or SaaSbased platforms.
Why Youll Love Working Here:
- Flexible PTO & competitive payrest fuels performance.
- RRSP match & stock optionsinvest in your future.
- Customizable benefitsflexible coverage paramedical services and an HSA.
- Fullscript discountssave on wellness products.
- Continuous learningtraining budget companywide initiatives.
- Wherever You Work Wellhybrid and remote flexibility.
Why Fullscript
Great work happens when people are supported challenged and inspired. Here youll be part of a team that:
Values innovationwe push boundaries and always look for better ways.
Supports growththrough learning mentorship and meaningful work.
Cares about balancewith flexible work options and time off when you need it.
Apply nowlets build the future of healthcare together.
Fullscript is an equalopportunity employer committed to creating an inclusive workplace. Accommodations are available upon requestemail for support.
Before joining the team all candidates who receive and accept an offer will complete a background check.
IN THE NEWS: Fullscript acquires Rupa Health
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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