Automotive Service Advisor
Automotive Service Advisor
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$ 40000 - 55000
1 Vacancy
Job Description
Job Summary:
The Automotive Service Advisor at Klick Lewis will be responsible for providing exceptional customer service to our clients in the automotive industry. This individual will play a vital role in ensuring that our customers have a positive experience while having their vehicles serviced at our dealership in Palmyra Pennsylvania. The ideal candidate for this FullTime hourly position will have a passion for providing excellent customer service have a background in sales an indepth knowledge of automotive maintenance and repairs and the ability to work independently as an individual contributor.
Compensation & Benefits:
The Automotive Service Advisor position at Klick Lewis offers a competitive annual compensation range of $40000 to $55000 based on experience and qualifications. This compensation will be paid biweekly. In addition to your base salary you will also have access to our comprehensive benefits package including medical dental and vision insurance paid time off and opportunities for advancement within the company.
Responsibilities:
1. Greet customers and assist them with scheduling appointments for vehicle maintenance or repairs.
2. Consult with customers to understand their vehicles issues and provide accurate estimates for necessary services.
3. Present and explain recommended services and costs to customers in a clear and professional manner.
4. Maintain open communication with technicians and customers to provide updates on the status of vehicle repairs.
5. Utilize computerized systems to accurately track and document all aspects of customer interactions and vehicle services.
6. Coordinate with the parts department to ensure necessary parts are ordered and available for scheduled services.
7. Follow up with customers after service to ensure satisfaction and address any concerns or questions.
8. Stay uptodate with the latest automotive industry developments and technology to provide knowledgeable and efficient service to customers.
9. Adhere to all safety protocols and guidelines to maintain a safe and clean work environment.
10. Provide support to the service team as needed in order to ensure a smooth operation of the service department.
Requirements:
1. High school diploma or equivalent; postsecondary education in automotive technology or related field is preferred.
2. Prior experience in customer service/sales preferably in the automotive industry.
3. Excellent communication and interpersonal skills.
4. Strong computer skills and ability to navigate computerized systems.
5. Knowledge of automotive maintenance and repair processes.
6. Ability to work well under pressure and in a fastpaced environment.
7. Attention to detail and accuracy in paperwork and records.
8. Valid drivers license with a clean driving record.
9. Must be able to pass a background check and drug test.
EEOC statement:
Klick Lewis is an equal opportunity employer and prohibits discrimination based on race color religion gender age national origin disability marital status sexual orientation or any other legally protected status. We are committed to creating a diverse and inclusive workplace and welcome qualified applicants from all backgrounds to join our team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
