Express Lane Advisor
Express Lane Advisor
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$ 50000 - 100000
1 Vacancy
Job Description
Fox Motors has a Express Lane Advisor opening in Macomb MI at Fox Subaru Macomb. You would contribute to our overall vision Working together moving people throughout life by developing and maintaining trust with our customers that will build longterm relationships.
KEY RESPONSIBILITIES
The Express Lane Advisor is a trusted automotive expert that plays an active role in the service lane. As a Express Lane Advisor you are responsible for selling and scheduling needed service work preparing and presenting repair orders and maintaining customer records. Fox Motors is looking for a Express Lane Advisor that has automotive knowledge strong written and verbal communication skills and is team focused. If you are ready to put your career in gear Apply Now!
Key responsibilities include the following. Others may be assigned.
- Schedules service appointments.
- Greets customers in a timely friendly manner and obtains vehicle information.
- Obtains customer and vehicle data prior to arrival when possible.
- Writes up customers vehicle problems accurately and clearly on repair order.
- Refers to service history inspects vehicle and recommends additional needed service.
- Provides a complete and accurate written cost estimate for labor and parts.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Explains completed work and all charges to customers.
SKILLS & EXPERIENCE
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Experience and desire to work with technology to drive an exceptional customer experience.
- Excellent communication organization and followup skills.
- Ability to multitask prioritize and manage time effective.
- Valid drivers license.
WHAT FOX MOTORS OFFERS
- $50000.00 $100000.00 Annually
- Paid Vacation PTO and Holidays
- Medical Dental and Vision
- 401(k) with Employer Match
- Flex Spending
- Group Life Insurance (Company Paid)
- ShortTerm and LongTerm Disability
- Supplemental Life Insurance
- Accident Insurance
- Employee Assistance Programs
- Employee Discounts
- Wellbeing Program
- Growth and Development Opportunities
As a Top 150 Dealer Group we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees community and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales technicians and management. Put your career in gear at Fox Motors and apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
