Senior Technician Service Desk - EnglishFrench
Senior Technician Service Desk - EnglishFrench
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who we are:
For 75 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency a team of 3000 civilian and military staff in 29 locations throughout Europe North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations protect NATOs airspace make datadriven decisions defend against cyberattacks secure NATO networks and maintain superiority in space. This is all possible because of our greatest force our people. In order to keep this edge we aim to hire train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Brussels Belgium you will join the Agency as we embark on a journey to transform our IT services to support NATOs Digital Endeavour. You will join CSU Brussels which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the NATO Headquarters and International and Military Staff. CSU Brussels enables endtoend CIS services and manages critical technological capabilities during peacetime crisis and war.
We are looking for a driven and enthusiastic Senior Technician (Service Desk) English/French who will take on the following roles and responsibilities:
Provides 1st level ICT support to users via available communication channels: walkin IT kiosk support via telephone IT Service Management systems and email;
Manages the endtoend lifecycle of incidents service requests and standard change tickets in the IT Service Management ticketing systems;
Manages and keeps asset management records up to date throughout their lifecycle in the ITAM systems;
Provides input and contributions to the implementation of NCIA Continuous Service Improvement (CSI) processes;
Establishes strong working relations with customers and team members;
If required might work on a shift pattern or work extended hours.
For a full list of duties please review the job description on the NCI Agency career site.
Please note that the internal job title for this role is Senior Technician (Customer Service Desk).
About you:
The valuable knowledge and experience that you bring to this role are:
Higher vocational training in a relevant discipline with 2 years postrelated experience. Or a secondary educational qualification with 4 years postrelated experience.
Knowledge of and experience in the installation maintenance and troubleshooting of OS Windows MS Office and common desktop applications;
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN);
Experience in demanding customer facing roles and in enduser support;
Experience in performing user administration in MS Active Directory and Exchange;
Experience of Outlook configuration and troubleshooting in an MS exchange environment;
Good knowledge in using ITSM systems such as BMC Remedy;
ITIL 4 knowledge;
Fluency in English and (minimum) Intermediate Proficiency in French both written and spoken.
What we offer:
Genuinely meaningful work as part of the most successful alliance in history;
3 year contract with competitive taxfree salary and household and childrens allowances;
Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
Excellent private health insurance scheme;
Generous annual leave of 30 days plus official holidays;
NATO Pension Scheme;
Development programs such as professional training wellbeing and more
To learn more about NCI Agency and our work please visit our website.
The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender gender identity race ethnic or cultural origin age religion sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found via the NCI Agency career site.
Required Experience:
Senior IC
Employment Type
Full-Time
