Strategic Account Manager

Kriya is a fintech platform that keeps business flowing brilliantly by providing frictionless access to payments credit and working capital through seamless integrations and instant credit decisions.

Founded in 2011 Kriya has helped businesses collect over 27 billion in B2B payments and advanced over 3.5 billion worth of credit through working capital and business loans. Kriya has a widereaching network of strategic distribution partners including Barclays Bank UK PLC and is backed by a prestigious array of equity investors including Northzone Barclays Bank UK PLC and Mouro Capital (owned by Santander Bank).

The Role:

We are seeking a motivated and strategic Account Manager to join our Commercial team. This is a critical role where you will be responsible for managing relationships with our key enterprise merchant accounts. You will work collaboratively to ensure our partners success driving performance growth and satisfaction while helping Kriya achieve its commercial objectives.

Key Responsibilities:

• Quarterly Meetings with Key Accounts: Plan and lead quarterly business reviews with our enterprise merchant partners presenting performance metrics identifying opportunities for growth and discussing strategic plans to deepen collaboration.
• Performance Monitoring: Analyse and track the performance of merchant accounts identifying trends risks and opportunities. Ensure that targets and key performance indicators (KPIs) are met taking proactive measures to address any issues.
• Account Renewal Management: Oversee the renewal process for key accounts negotiating terms and ensuring continued satisfaction. Work closely with internal teams to manage contract renewals effectively and align with Kriyas strategic goals.
• Relationship Nurturing and Growth: Cultivate strong longterm relationships with key merchant stakeholders understanding their business needs and providing tailored solutions. Identify and act on opportunities to expand Kriyas footprint within merchant organisations.
• Strategic Account Planning: Develop and execute strategic account plans to drive revenue and ensure a high level of partner engagement. Collaborate with crossfunctional teams including product operations and marketing to deliver a worldclass experience.

• Proven experience in account management client success or a similar role preferably within financial services fintech or B2B payments.
• Strong interpersonal and communication skills with a knack for building and maintaining relationships with senior stakeholders.
• Excellent analytical skills with the ability to interpret data and use insights to drive performance improvements.
• Resultsdriven mindset with experience managing and meeting KPIs.
• Ability to manage multiple accounts simultaneously prioritizing work and meeting tight deadlines.
• Comfortable working in a dynamic fastpaced environment and taking the initiative to solve problems.
• Proficiency in using CRM tools (e.g. Hubspot) and familiarity with data analysis platforms.

Not only will you have the opportunity to make a huge impact at one of the UKs leading FinTech companies you will also have access to:

• 60 days work from abroad allowance
• A great office in the heart of Shoreditch (complete with roof terrace ping pong and beer fridge) to help collaboration and inperson innovation time
• Private health coverage and discounted gym memberships
• Amazon Kindle and book purchase allowance
• Enhanced maternity/paternity leave
• 25 days of annual leave per year plus your Birthday off
• Lunches provided on inoffice days and monthly breakfast treats
  

Our Commitment to You:

We will do our best to reply to all applications however if you have yet to have a response within 8 weeks please assume your application has not been successful.

Kriya is constantly working to maintain and improve our inclusive friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender age disability religion belief sexual orientation marital status race or any other protected characteristic.

How will we use your information

We will use your data to process your application to allow us to assess your suitability for a role market job opportunities and recruitment information and improve our sites. We may share your data with third parties to achieve these purposes. We will not share your data for marketing purposes. We will keep your data safe in accordance with data protection legislation.

If you are unhappy with the use of your data you can change your mind at any time by emailing

Required Experience:

Manager