Enrollment Services Advisor I

What We Want

Are you passionate about helping students succeed

As an Enrollment Services Advisor I youll assist prospective current and former students with their enrollment needs including scholarships financial aid veteran benefits billing registration and admissions. Youll also participate in presentations and workshops to support students and their families.

Were looking for a customer serviceoriented individual with experience in higher education or advising. If youre adaptable comfortable communicating in various formats and excited to enhance the student experience at Texas A&M we invite you to apply!

What You Need to Know

Salary: $45000/ Compensation will be commensurate to selected hires experience

Cover Letter & Resume: A cover letter and resume are strongly recommended

Schedule: Evening and weekend work may be required

Qualifications

Required Education and Experience:

• Bachelors degree or equivalent combination of education and experience

• Four months of student worker customer service or related experience

Preferred Qualifications:

• Bachelors degree

• Extensive experience in customer service

• More than one year of experience in higher education specifically areas of enrollment admissions financial aid registrar and student accounts

• Background in general office conditions with much time spent in contact with students

• Experience in advising students in higher education

• Proficient in the use of Microsoft products

• Ability to provide exceptional service to multiple customers

• Knowledge of Student Information Systems

• Knowledge of financial aid counseling verification rules and regulations student billing admissions and/or registrar offices

• Knowledge of an enrollment management area focusing on outreach and/or retention

• Ability to develop and make presentations

• Bilingual in Spanish

Responsibilities

Advising:

• Advises and counsels students and prospective students on resolving their educational questions and concerns including but not limited to financial matters involving scholarships financial aid business services registration enrollment admissions and veterans benefits

• Guides students and prospective students to appropriate resources and triages questions to the appropriate partner office

• Communicates with current and prospective students via inperson meetings video conferences telephone email chat messages etc.

• Reports any concerns to supervisor and assists prospective students in their admissions and enrollment process

Policies and Procedures:

• Maintains knowledge of TAMU policies and procedures as well as knowledge of current federal state and institutional policies procedures and regulations pertaining to enrollment and academic services specialty

• Provides information and advises departments and external customers on TAMU policies and procedures for enrollment and academic services activities

• Prepares documents and correspondence for internal and external customers

• Documents customer interactions in the CRM SIS and/or other databases as appropriate and updates student information in the SIS according to procedure

Presentations and Events:

• Participates occasionally in programs events and activities to recruit and/or educate current and prospective students parents or departments

• Responds to inquiries about program events and seminars and workshop offerings

• May deliver informational workshops trainings and seminars on specialized topics under enrollment and academic services

• May serve on internal department committees or working groups

Mentoring or Training:

• May mentor or train new staff through shadowing and observation

Who We Are

The Aggie One Stop will be an integrated student services office which enhances the student experience by providing high quality customer service for student enrollment services in one place. The Aggie One Stop will provide customer service for the following offices: Admissions Customer Service Scholarships & Financial Aid Student Business Services and Registrar.

Why Texas A&M University

We are a prestigious university with strong traditions Core Values and a community of caring and collaboration.Amenities associated with a major university such as sporting and cultural events stateoftheart recreation facilities the Bush Library and Museum and much more await you.Experience all that a big city has to offer but with a reasonable costofliving and no long commutes.

• Medical prescription drug dental vision life and AD&D flexible spending accounts and longterm disability insurance with Texas A&M contributing to employee health and basic life premiums

• 1215 days of annual paid holidays

• Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month

• Automatic enrollment in theTeacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to freeLinkedIn Learningtraining webinars and limited financial support to attend conferences workshops and more

• Educational release time and tuition assistancefor completing a degree while a Texas A&M employee

• Living Well a program at Texas A&M that has been built by employees for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect Excellence Leadership Loyalty Integrity and Selfless Service.