Trade Account Specialist

Why Patients Need You

A career with us is about discovering breakthroughs that change patients lives. Whatever your role youll be part of bringing those therapies to people all over the world. Youll be driving the industry forward and making a positive difference. And youll discover that amazing things are possible.

What You Will Achieve

The Trade Account Specialist is the face to Pfizers direct customers including wholesalers distributors and specialty pharmacies. This position supports the daytoday Sales Order Management process for the US & PR Biopharmaceutical business unit including Vaccines Internal Medicine Inflammation & Immunology Rare Disease and Oncology. This role works collaboratively with internal stakeholders to review and release all sales orders prior to shipment utilizing Pfizers SAP ERP & Insight inventory systems. The role proactively works with external buyers to maintain appropriate inventory levels to ensure high levels of service are maintained for Pfizers product line. The position requires quick resolution of all distribution related claims with a solid understanding of financials around claims management. The position will manage inbound customer requests requiring a detailed understanding of Pfizers trade policies and a strong knowledge of Pfizers product line. The position requires sound decisionmaking skills selfdirection and the ability to apply complex business rules to achieve business objectives and compliance with internal controls.

How You Will Achieve It

• This customer facing position provides dedicated support to Pfizers major Trade account base which include the following responsibilities:

  • Collaboratively engage customers on order analysis forecast adjustments inventory level analysis and cycle time updates.

  • Utilize Pfizers data warehouse and Business Objects application to review customer orders analyze operational trends and research customer reported issues.

  • Proactively interact with Supply Planning on high impact orders the warehouse on OS&D shipping exceptions as well as other internal stakeholders including Deployment Transportation and Account Directors to quickly resolve potential customer facing issues.

  • Closely work with assigned buyers to identify and communicate relevant marketrelated data and competitive intelligence to Pfizers Supply Planning and Customer Operations teams.

  • Work collaboratively with customers Pfizers Deduction Specialist and Credit departments to resolve claims / deductions which may include contract fines shipping discrepancies pricing and returns to name a few.

• Maintain a detailed working knowledge of Pfizers trade policies SOPs and standard business processes and consistently apply that knowledge to daily operational tasks.

• Positively represent Pfizer by providing exceptional customer service to a wide range of external customers including consumers pharmaceutical buyers and medical professionals.

• Manage both internal and 800 calls as well as email correspondence accurately and in a professional and punctual manner.

• Team player to include:

  • Excellent communicator. Provides operational assistance to customers and internal clients that support the attainment of business objectives.

  • Assist both customers and Pfizer colleagues with escalated inquiries or problems increasing the ability to provide our customers with prompt resolution.

  • Support special projects as assigned including claims initiatives collection efforts and miscellaneous internal and external requests

  • Successfully operate in a collaborative team environment ensuring individual/team metrics & working to improve quality while maintaining respect for people.

• Collaborate with management team to examine practices and procedures as part of a continuous business improvement effort.

Qualifications

MustHave

• High School diploma with 4 years of customer service / account management experience.

• Excellent analytical skills

• Excellent verbal and written communication skills

• Ability to handle multiple tasks and deadlines in a timely and organized manner

• Strong interpersonal skills in a multiteam environment

• Proficiency in Microsoft Office & Excel

NicetoHave

• Experience in SAP ERP Sales Order Management

• Experience working in pharmaceutical industry

• Excel super user

OTHER JOB DETAILS:

• Last Date to Apply for Job: March 20th

Work Location Assignment:Hybrid

The salary for this position ranges from $2182 to $3636 per hour. In addition this position offers eligibility for overtime weekend holiday and other pay premiums depending on the work schedule and the Companys policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of lifes moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site U.S. Benefits (uscandidates.mypfizerbenefits). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States Tennessee Memphis location.

Relocation assistance may be available based on business needs and/or eligibility.

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