Customer Service Order Administration Specialist

Location:

Job ID:

Date Posted:

Company Name:

Profession (Job Category):

Job Schedule:

Remote:

Job Description:

Career opportunities in Europe

Hitachi Energy is a global technology leader that is committed to solving some of the biggest global challenges of our time by advancing a sustainable energy future for all. We are able to deliver on this great promise because we have great people who everyday work and innovate collaboratively across the globe.

As an employer we operate in 90 countries with 45000 people committed to ensuring they thrive and are empowered to deliver their best work as part of our Diversity 360 vision.

Embrace Diversity and Innovation!

Hitachi Energys Grid & Power Quality Solutions and Service global product group is a worldleading provider of grid connections and power quality solutions that enable our customers to build a more sustainable flexible and secure energy system. We leverage our longstanding technology leadership vast integration expertise huge installed base and global footprint to provide our customers with lifecycle value solutions at the lowest risk. Our customers are in the utility renewables industry transportation data centers and infrastructure sectors.

Our business in Europe has more than 1000 skilled professionals focused on critical areas of expertise and is present in 16 countries.

At Grid & Power Quality Solutions and Service business in Europe (HBUEU) diversity drives our culture of innovation and collaboration. Our leading technology and strong market position enable us to achieve growth targets in the energy transition across current and growing market segments such as hydrogen data centers and emobility.

Join Our Team!

We are looking for a Customer Service & Order Administration Specialist to join our team in Zaventem

As aCustomer Service & Order Administration Employee you will provide essential administrative and commercial support to our sales teams for product service and project orders.

Your key responsibilities include:

• Order Management: Entering and managing orders in SAP ensuring necessary purchase orders and coordinating with the warehouse for stock deliveries.
• Project and Data Administration: Maintaining project data handling longterm agreements and keeping material and customer master data up to date in SAP.
• Customer Communication: Creating order confirmations maintaining telephone contact with customers and managing inquiries related to orders deliveries invoices and warranties.
• Invoicing and Credit Management: Ensuring timely and accurate invoicing preparing credit notes following up on overdue accounts and monitoring credit limits.
• Process Optimization: Proposing improvements for business processes within the Customer Service team.
• Compliance and Reporting: Performing SOX controls processing time sheets and expense reports following up on scope changes and managing bank guarantees.

You will work closely with the Buyers and Markets departments to ensure seamless operations.

Your Profile

• Experience: Relevant B2B customer contact experience.
• SAP Knowledge: Proficient in SAP experience in SAP4/HANA is a big advantage.
• Skills: Enthusiastic organized customerfriendly and serviceminded. A good team player with a proactive attitude.
• Sales Orders: Experienced in creating and following up on Sales Orders in Service/Projects.
• Industry Experience: Experience in the energy industry is an asset.
• Administrative Support: Preferably 2 years of experience in an administrative support role.
• Independence: Ability to work independently and meet tight deadlines.
• Language Proficiency: Good proficiency in English and Dutch is mandatory; French is a plus.
• Education: Higher education

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.