IT Helpdesk Analyst
IT Helpdesk Analyst
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Job Description
Purdys Chocolatier is delighted to have been voted by our employees as one of Canadas Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality trustand supportive work environment.
Job type: Fulltime permanent
Expected salary range: $50000 $56000 per year
Do you love chocolates As a proud Canadian Chocolatier we create connection and joy through the power of chocolate and have a great deal of fun doing so.
We truly value diversity in our workforce and therefore welcome applicants of all ethnic groups genders races religions abilities and backgrounds.
Were looking for an IT Help Desk Analyst to join our IT team based in Vancouver BC. This individual will report to the Help Desk Team Lead.
Job Overview: The Help Desk Analyst leads support communication and escalation for all technology issues reported by end users manages hardware assignments endpoint management and system/application access including licensing. Further this role is a key subject matter expert for a wide array of processes systems or applications and is a key player in supporting other teams drive advancement of technology within Purdys.
You will have the opportunity to:
- Diagnose triage and provide firstlevel support on all technology issues reported by end users in accordance with the established service level agreement both inside and outside of regular business hours.
- Manage the hardware lifecycle process for the purpose of proactive annual refresh activities Break/fix support and special projects (such as shop openings/renovations) including purchasing configuring and installing hardware.
- Create assign maintain and remove user/email accounts system access and licensing across all company issued systems and applications in accordance with onboarding and offboarding policies.
- Provide ownership over all aspects of endpoint management including building/maintaining images deploying new software or software upgrades and controlling system and application policies.
- Regularly supports Infrastructure Project Workgroup or Departmental Teams by actively participating in planning implementation testing and supporting new technology initiatives. Acts as a subject matter expert for specific processes systems or applications as designated by the IT Leadership Team.
You will be a good fit if you:
- Have a Diploma in Computer Science or equivalent experience
- Have 2 or more years of experience supporting IT services
- Have a strong proficiency in Microsoft Windows macOS iOS and Android operating systems
- Have experience in troubleshooting and supporting desktops laptops printers network hardware and peripherals
- Have experience with ticketing systems and remote access support tools
- Have experience with Microsoft Administration Tools managing cloudbased products such as Office 365 Sophos Adobe Creative Cloud and endpoint management solutions such as Workspace One
- Understanding of networking concepts and protocols (VPN DNS WAN LAN RDP etc.
- Excellent communication and interpersonal skills
- Ability to be oncall outside of regular business hours on a rotating basis
- Must possess a valid BC drivers license and have access to a vehicle for travel between locations.
Get ready to enjoy:
- Extended Health & Dental Plan Health Spending Account
- Sickness and Disability Plans
- RRSP Matching Program
- Profit Sharing depending on achieving the business goals
- Active Lifestyle Program
- Tuition Reimbursement
- Employee discount and much more
We appreciate the interest of all applicants and while we wish we could personally reach out to everyone we can only contact those selected for an interview.
We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability please reach out to us via email at . Were here to help!
Other details
- Pay TypeSalary
Required Experience:
IC
Employment Type
Full-Time
