ServiceNow Administrator - Onsite
ServiceNow Administrator - Onsite
Posted on :
01-04-2025
Employer Active
1 Vacancy
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Monthly Salary
INR 5500000 - 6300000
Vacancy
1 Vacancy
Posted on :
01-04-2025
Job Description
Job Summary
The ServiceNow Administrator is responsible for driving continuous service improvement by analyzing configuring and maintaining the Information Technology Service Management (ITSM) platform. This role includes developing technical specifications implementing business process improvements and ensuring that the platform aligns with organizational goals. The ideal candidate will possess a deep understanding of ServiceNow process optimization and the ability to provide expertlevel guidance on system configuration support and enhancements.
Key Responsibilities
- Platform Management: Perform analysis configuration testing maintenance and troubleshooting for the ITSM platform to ensure it meets business and operational requirements.
- Documentation & Coordination: Document administer and coordinate platformrelated processes while acting as a subject matter expert for ServiceNow.
- Process Optimization: Evaluate and implement process optimization initiatives using KPIs root cause analyses and trends to improve system efficiency and performance.
- Reporting & Dashboards: Design and configure reports dashboards and portals to support operational and business needs.
- System Configuration & Impact Assessment: Provide guidance on system configuration assessing the impact of processes across various organizational levels and system modules.
- Scripting & Maintenance: Analyze and support JavaScript HTML and other scripting languages to maintain and enhance the ServiceNow application.
- Service Management: Manage business services and configuration item relationships within the ITSM platform.
- Service Catalog & Workflows: Develop and modify Service Catalog workflows including approval mechanisms.
- SLAs: Configure and manage Service Level Agreements (SLAs) to meet business requirements.
- Customization & Best Practices: Assess customizations and identify opportunities to revert to outofthebox functionality for improved platform alignment.
- Release Management: Oversee ITSM platform release cycles coordinate testing with project teams and manage enduser involvement.
- Enhancement & Training: Identify and scope platform enhancements define acceptance criteria and provide training and support to endusers and staff on the ITSM platform s functionality.
Required Qualifications
Experience:
- Proven experience in configuring and administering ServiceNow to support various ITSM functions including incidents requests changes problems knowledge and portal management.
- Handson experience with platform configuration and troubleshooting.
Skills:
- Strong analytical and problemsolving skills to optimize the ServiceNow platform.
- Strong communication skills including documentation and presentation of technical information.
- Proficiency in JavaScript HTML and other scripting languages to support system enhancements.
- Ability to manage multiple tasks effectively and meet deadlines in a fastpaced environment.
Knowledge:
- Familiarity with ITIL principles which guide best practices for service management.
- Experience with ServiceNow modules such as Incident Management Change Management Problem Management and Knowledge Management.
Preferred Qualifications
- Scripting Expertise: Handson experience with JavaScript HTML and scripting within the ServiceNow ecosystem.
- Reports & Dashboards: Expertise in configuring reports dashboards and workflows within the ITSM platform.
- Release Management: Knowledge of ServiceNow release management and best practices for system upgrades and platform optimizations.
Certifications
ITIL Certification is valued but not mandatory.
ServiceNow Certified System Administrator or any other relevant ServiceNow certifications is a plus.
Education: Bachelors Degree
scripting,process optimization,javascript,html,itsm,reporting,servicenow,itil principles,dashboards
Employment Type
Full Time
Key Skills
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