Front Office Reception Agent

Are you passionate about delivering exceptional service and creating memorable experiences for guests Join our team at Fairmont Banff Springs as a Front Desk Reception Agent where you will be at the forefront of our guest experience.

Starting Rate: $18.93 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.12.

Job Duties Include:  

Reporting to the Front Desk Manager responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional friendly and engaging service
• Greet checkin/checkout and settle guest accounts while ensuring all service standards are followed
• Document all guest requests complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through upselling room brands
• Follow departmental and hotel policies procedures service and safety standards
• Other duties as assigned

Qualifications :

Your Skills & Qualifications:

• Ability and willingness to work a variety of shift work including evenings/weekends/early morning/overnights
• Previous experience in Front Desk or customer service an asset
• Previous Property Management System (PMS) experience an asset
• Proficient in the English language (verbal & written) second language an asset
• Must display strong communication analytical organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided onsite for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5 of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50 off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs please visit www.banffspringsjobs