Analytical Services Manager ASM
Analytical Services Manager ASM
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Job Description
- Full time position based in South Australia.
- Monday Friday 9am 5pm.
- An extra 1.5 superannuation paid on top of National standard rate.
Reporting to the Business Unit Manager an Analytical Services Manager will be responsible for the liaising with clients reporting results and issuing invoices in a timely fashion to meet the clients expectations.
Key accountabilities will include but not limited to:
- Liaising with clients in the form of phone email and client visits.
- Providing assistance to clients in regards to responding to queries coordinating sample container orders and sample pickups.
- Meeting client expectations in regards to service and quality.
- Organising report work lists to ensure reporting to clients in a timely manner including following up on result progress with lab staff and with subcontract labs where needed.
- Communicating with clients where reporting times may be delayed.
- Reviewing report login to check for any errors communicating with clients to resolve any login issues.
- Checking report results and organising result confirmations required with lab if any results look amiss.
- Generation review editing where needed and issuing of reports.
- Generation review editing where needed and issuing of invoices.
- Logging client and internal queries in QS1020 Client Queries Complaints register.
- In satellite office locations duties also involve that of overseeing daytoday satellite office running and other staff onsite.
- Being able to grow market share in SA.
- Prepare and assist quotes and tenders.
- Support Business Development team at conferences.
- Support awareness of industry regulations and guidelines.
- Support Client Maintenance.
Qualifications :
To be successful in this role the ideal candidate will obtain the following:
- Tertiary qualifications in Science and/or Laboratory Techniques.
- Extensive experience is required for this position and as a minimum 5 years of lab experience (preferably in multiple lab sections) is required to perform this role.
- Alternatively person must have a minimum of 8 years of Client Services experience.
- Good knowledge of standard office applications especially MS Word MS Outlook and MS Excel.
- Excellent interpersonal skills.
- Excellent written and oral communication skills and the ability to structure thoughts deliberately logically and directly.
- Strong numeracy and financial skills.
- Alignment with Eurofins Leadership Charter Mission Vision and Values.
- General preference and comfort in technical environments.
- Desire to continually learn and improve.
- Driving license required: Yes local landbased travel is required.
- Additional local national and international travel.
Additional Information :
We will be reviewing applications as they are received so if you believe you are ready for this exciting challenging and rewarding position please apply as soon as possible by submitting your cover letter and resume that outlines your interest and suitability for the position.
This opportunity is only open to candidates who are eligible to work in Australia/New Zealand and already have work rights or an appropriate working visa.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
