Sales Intake Representative Call Center - Onsite
Sales Intake Representative Call Center - Onsite
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Job Description
Wilshire Law Firm is a distinguished awardwinning legal practice with over 18 years of experience specializing in Personal Injury Employee Rights and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic collaborative and clientfocused professionals who are committed to delivering on our founding core values: Excellence Teamwork and Integrity.
The OpportunityOur Intake department is the first point of contact for potential clients. The Intake Representative responds to questions from potential candidates listens to gathers and documents all relevant information. This role requires the ability to be empathetic and understanding while letting potential clients know how the firm can meet their needs.
Training & Work Schedule (Includes Holidays & Weekends)
Training Schedule: Monday Friday from 8:30am 5:30pm 3 weeks)
Shifts Days: Tuesday – Saturday or Sunday Thursday.
Shifts: 10:00am7:00pm 12:00pm 9:00pm 3:00pm 12:00am or 11:00pm 8:00am
Accountable for
- Evaluate prospective client inquiries and phone calls analyzing their case fit and making sure they feel seen and heard.
- Work with the firm’s intake management team to determine viability of potential cases.
- Be a closer someone who can entice clients and relate to them and encourage them to sign on with our firm.
- Build relationships with potential clients and vendors.
- Deliver customized targeted sales strategies to ensure monthly goals are met.
- Update the firm’s database in a timely manner with accurate data.
- Upload and share pertinent documents appropriately.
- Minimum of two years’ experience in sales customer service or call center.
- Strong organizational written and verbal communication skills required including the ability to be empathetic yet persuasive.
- Ability to multitask and type at least 40 wpm while speaking with potential clients.
- Competitive and motivated to surpass set goals.
- Available shifts are based on company needs including 10a7pm 12n9pm 3pm12 midnight or 11p8am.
- Ability to work weekends overtime holidays and oncall as necessary.
- $47840 $56160 based on experience plus performancebased incentives
- Paid time off and paid holidays.
- Opportunities for growth and advancement.
- Team outings and sponsored events.
- Referral bonus program.
- Firmpaid Medical HMO with affordable HMO and PPO upgrades.
- Lowcost Dental and Vision plans.
- Paid Life and AD&D insurance.
- 401k.
- FSA (Flexible Spending Account).
- EAP (Employee Assistance Program).
- Pet Insurance.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Join Wilshire Law Firm
Los Angeles Irvine San Diego Oakland Sacramento Riverside Torrance
#zrEmployment Type
Full Time
