Car Rental Customer Service
Car Rental Customer Service
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Job Description
Were a technology information and media company. And we require a German speaking car rental customer service talent.
1. Competitive pay model.
2. Signing bonus.
3. Industry standard Monday to Friday 40 hour working schedule.
4. 25 days annual leave.
5. 14 salaries.
Description:
1. Agent will act as a car hire and handle customer queries (general enquiries cancellations and amendments).
2. Respond consumer inquiries/questions raised via phone email and chat channels for customers (no camera ON is required).
3. Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database.
4. Troubleshoot through the use of open questions support documents and system training.
5. Offer recommendations to common problems or frequently asked questions.
Requirements:
1. High School Diploma or Higher is preferred
2. Native/Fluent German.
3. Good level of English min B1 (training might be in ENG).
4. Good ProblemSolving Skills.
5. Strong troubleshooting skills.
6. Familiar with Technology.
7. Upbeat and positive (customer will call Senior specialists when something went wrong so this is a very good skill to have).
8. Previous experience in any customer facing role.
9. Hospitality or Car Rental experience is preferable.
10. Passionate about customers.
11. Hold EU ID or Residence Card.
If youre moving in from outside of Greece then well help you with bureaucracy and provide a bonus to aid you with getting settled.
Living and working in Athens offers a unique combination of rich culture heritage modernity and an affordable Mediterranean charming lifestyle making it an appealing experience. From ancient ruins buzzing cafes vibrant neighborhoods to beautiful beaches Athens is an inspiration offering harmony and balance in your daily life.
Employment Type
Full Time
