REF62967D-Senior Group Manager - Transactional Quality
REF62967D-Senior Group Manager - Transactional Quality
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Incumbent must be responsible for managing Quality and Training department for the leading BFS account Must have managed end to end Quality and Training framework for a contact center Responsible for developing and maintaining the operational strategy for the Quality management Training Process Documentation and Lean programs Sound project management skills spearhead all quality and training related discussions with client/customer relationship Collaborates with the Organizational Development department and executive leaders to design and deliver corporate training programs for leaders Sound knowledge of Training and Quality tools Responsible for process excellence initiatives
Qualifications :
Bachelors Degree (Preferred) Minimum 710 years experience in Leadership role Lean Six Sigma Green or Black Belt (Preferred) Experience managing multiple concurrent LOBs expansions or large portfolio is required Sound knowledge of US residential mortgage Must be proficient in Microsoft products
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
