Account Manager Customer Operations

Your key function is to act as a primary contact between Western Digital and the customer in an account management role. There will be specific customer assignments that require a close working relationship with assigned Sales Managers. The account manager will provide daytoday direction on overall EMEA business requirements policies and processes to the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Processing:

• Receiving and processing customers transactions and data in accordance with the customer account manager training procedure manual and directives
• Sellthru and inventory
• Demand forecast
• Order processing
• Provide the customer with data as agreed with the sales manager and team manager
• Price information
• Product related information
• Availability and supply information

Business analysis:

• Analyse the customers weekly sell through and inventory along with other new business information recently obtained from customer to assess and recommend the close in business volumes
• Discuss and agree customer actions with sales manager
• Identify sales managers exposures to sales plan and/or previous outlook and assist sales manager in any sales plan/prior outlook decommitments
• Where agreed with sales manager discuss close in demand with customer
• Follow the allocation tracking/ consumption process

Backlog management

• Update and maintain the customer backlog as an accurate reflection of the customer requirement

RMA management

• RMA/Warranty and returns management for the customer

Logistics

• Agree logistic requirements with customer and arrange accordingly with logistics
• Monitor logistic arrangements to ensure compliance
• Proactively discuss deviations with customer

Price management

• Communicate pricing and programs to the customers based on WD policies
• Valuate customers credit claim and coordinate its resolution with the credit department and Marketing

Data management

• Follow the procedures as defined in the Account Manager Training Procedure Manual and directives received from Management to correctly process all transactions relating to the above and to correctly maintain the customer account

Qualifications :

REQUIRED

• 35 years of systems and data entry experience
• Experience in Account management Account Servicing Corporate Customer Service Sales Operations or a similar role
• Attendence in the office up to 3 days per week

PREFERRED

• Administrative Experience 
• Oracle ERP system knowledge from data entry point of view 
• Knowledge of Microsoft Office Package Excel Word Internet Explorer Outlook PowerPoint 
• Experience of working in an international team 

SKILLS

• Excellent oral and written skills in English. 
• Adept with working on a daily basis with numerical calculations and reporting. 
• Interact and communicate effectively with employees vendors contractors and management in a business professional manner. 
• Candidate will be selfmotivated customer oriented resourceful and enthusiastic. 
• Interpret a variety of instructions provided in written oral diagram or schedule form. 
• Ability to meet daily & weekly deadlines to achieve the departmental SLAs. 
• Write moderately complex reports business correspondence and work procedures. 
• Speak effectively oneonone and to small groups of internal and external parties. 
• Respond effectively and clearly to common inquiries or complaints from customers.   

Additional Information :

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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