Farm Host Guest Service Agent
Farm Host Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Embark on a dynamic role as a Guest Service Agent where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment you will ensure every guest enjoys a seamless and memorable stay providing personalized assistance and exceeding expectations at every touchpoint.
- Prepare guest documentation including itineraries welcome letters and waivers to facilitate smooth checkin/out processes
- Answer and direct phone calls according to company protocols
- Document guest preferences in the Opera system and communicate them to relevant departments
- Guide guests around the property and arrange onsite transportation when needed
- Address guest complaints promptly and professionally
- Process billing accurately following Front Desk procedures
- Document irregularities in the departmental logbook and alert management as appropriate
- Serve as a property ambassador by providing information about reservations amenities local attractions spa services and dining options
- Maintain an organized Front Desk area with all necessary materials readily available
- Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests
- Ensure adequate cash is available for transactions throughout shifts
- Build collaborative relationships within the Front Office and understand the operations of all hotel departments
Pay Rate: $20.00/hour
Qualifications :
- Minimum one year of experience in a hotel resort or private club environment
- Professional demeanor and appearance with strong teamwork abilities in fastpaced settings
- Flexibility to work varied schedules including weekends and holidays
- Strong English communication skills (both verbal and written) with the ability to interact patiently and diplomatically with guests
- Capacity to perform effectively under pressure during busy periods
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Shinrin Yoku LLC is an Equal Opportunity Employer M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
