Executive - Customer Success Management mwd
Executive - Customer Success Management mwd
Posted on :
01-04-2025
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1 Vacancy
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Job Description
- Customer Relationship Management: Primary point of contact to the customer addressing their inquiries concerns and providing solutions to their issues; building strong longterm relationships by understanding customer needs and goals.
- Transparency to Customer: Keep the customer uptodate and accurately informed with standardized documents such as SAP documents meeting minutes timetables etc.
- Efficient Order Management: Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to aftersales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM CB Planning to ensure order fulfillment and achieve high delivery performance.
- Financial KPI Management: Financial performance of the customer accounts (Revenue CM1 CM2 NWC days NPS) forecast and tracking cash management
- Success Planning: Develop and execute customer success plans that outline specific goals milestones and strategies to achieve success. Work closely with customers to align their objectives with the capabilities of the company s offerings.
Requirements
- Bachelor Advanced Diploma or an equivalent professional qualification in Engineering (Electrical / Electronics/ Mechanical) / Management from a recognized professional institute.
- Minimum 12 years working experience in the relevant field. Experience in Electronics manufacturing will be an added advantage.
- Excellent communication skills in English both written and spoken.
- Should be a Team Player processing strong analytical interpersonal negotiation and project management skills.
- Ability to multitask work under pressure Follow through commitments and meeting deadlines.
- Working experience in MS Outlook Excel and Word is necessary. Handson experience with MS 365 Advanced Excel and an ERP system preferably with SAP will be an added advantage.
Extensive experience in backend development, ideally 6+ years. Proficiency in .NET Core & .NET framework-related technologies with strong knowledge of development best practices. Experience in designing and building scalable APIs for production systems. A solid understanding of software development design and architectural patterns. Expertise in setting up and managing a fully automated CI/CD pipeline. Hands-on experience with RDBMS technologies. Experience working with AWS cloud or other cloud platforms. Familiarity with containerisation tools like Docker. Exposure to distributed systems and event-driven architecture. Knowledge of observability tools and monitoring backend systems.
Employment Type
Full Time
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