Infrastructure Engineer - Citrix
Infrastructure Engineer - Citrix
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities (how we will measure success)
- Manage Citrix environments including Citrix Virtual Apps and Desktops.
- Troubleshoot and resolve complex issues related to Citrix infrastructure.
- Collaborate with IT teams to ensure seamless integration with existing systems and
- applications like Active Directory Hosting Network.
- Collaborate with IT Business applications owners about change and release of applications.
- Monitor system performance and implement enhancements to optimize user experience.
- Develop and maintain documentation for Citrix configurations processes and procedures.
Tasks (what does the role do on a daytoday basis)
- Monitor the system health for Citrix environments OnPrem / Cloud side.
- Monitor performance metrics (CPU memory disk usage) of Citrix servers.
- Install publish and troubleshoot the business application in Citrix infrastructure.
- Address and resolve userreported issues related to Citrix Virtual Apps and Desktops.
- Collaborate with help desk and support teams to escalate and manage complex cases.
- Assist in queries for new or existing applications ensuring optimal structure and performance.
- Provide support in application upgrades and releases.
- Assist in the support of disaster recovery procedures.
- Manage user profiles access permissions and group policies.
- Configure and optimize applications for performance and reliability.
- Update and maintain documentation related to configurations processes and procedures.
- Create reports on system performance incidents and user feedback.
- Document troubleshooting steps and resolutions for future reference.
- Collaborate with network and security teams to ensure alignment with best practices.
- Research and evaluate new Citrix features and tools to enhance operations.
- Mentor junior engineers and share knowledge through training sessions.
- Conduct training sessions or create materials to assist users in navigating the Citrix environment.
Key competencies for position and level (see Group Competency model)
In addition to demonstrating our Global Values (Authentic Bold and Collaborative) the role holder
will be expected to demonstrate the following:
- Be a strong team player.
- Proactive mindset to always look to make improvements.
- Confident communication skills with the ability to speak to business stakeholders / application owners / technical individuals to elicit requirements.
- Willing to continually learn new skills and technologies.
- Work well under pressure.
Qualifications :
Education / professional qualifications
- Graduate degree preferably in IT related disciplines
- First experience in Citrix environment or Citrix certification
- Microsoft Certifications would be preferred
Background experience
- Strong skills with Citrix technology (Citrix Virtual Apps and Desktops)
- Strong verbal and written communication skills.
- Experience of OnPrem Citrix infrastructure installation configuration.
- Experience of Active Directory Windows Servers and access permissions.
- Basic network knowledge ability to understand ACLs Network flows Ports requirement.
- Knowledge of Vmware Azure hosting is nice to have.
Company product and market knowledge
- Experience of working in a complex multicountry professional services financial services or BPO organisation with complex processing requirements preferred but not essential.
- Multicountry experience and demonstrates an ability to work in a multicultural talented and demanding team environment.
- Excellent communication skills in both written and oral form with staff members customers
- Suppliers and the management team with the ability to make decisions act and get results.
- Passion dynamism and drive
- Personal presence integrity and credibility
- Ability to solve problems either independently or by utilising other members of the team where necessary.
- Ability to focus on priority when business impact required
Additional Information :
At IQEQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
