Reservation Agent
Reservation Agent
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Job Description
Job Title: German or ItalianSpeaking Reservation Agent
Location: Mosta Malta
Work Model: Onsite
About the Role:
We are looking for a German or ItalianSpeaking Reservation Agent to join our team in Mosta Malta. In this role you will handle reservations provide outstanding customer service and ensure a smooth booking process for our customers. This is an excellent opportunity to work in a dynamic and international environment.
Key Responsibilities:
- Assist customers with reservations via phone email and chat in German or Italian.
Provide accurate information on availability pricing and booking policies.
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Manage modifications cancellations and special requests efficiently.
- Ensure excellent customer service and maintain positive client relationships.
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Work closely with internal teams to ensure smooth operations.
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Maintain detailed records of bookings and customer interactions.
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Resolve customer inquiries and issues professionally and promptly.
Requirements:
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Fluency in German or Italian (written and spoken) is mandatory.
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Good command of English for internal communication.
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Strong customer service and problemsolving skills.
- Experience in reservations hospitality or customer service is an advantage.
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Proficiency in booking systems and Microsoft Office tools.
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Ability to work in a fastpaced environment and handle multiple tasks.
- Must be eligible to work in Malta (EU passport or valid work permit required).
Benefits:
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Competitive salary with performancebased incentives.
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Paid training to support your professional growth.
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Career advancement opportunities within the company.
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International and multicultural work environment.
How to Apply
If you are a German or Italian speaker looking for a great opportunity in Mosta Malta. Apply directly or send CV to . We look forward to having you on our team!
Employment Type
Full Time
