Major Responsibilities:
- Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest maintaining outstanding service standards solid product knowledge and all other components of guest service.
- Empowered to guarantee total guest satisfaction display hospitality and professionalism to our guests at all times take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
- Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees Members and guests at all times. In the event of an accident or emergency seek medical attention if necessary and contact the General Manager or Human Resources immediately.
- Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform sales support to consistently meet overall Yellowstone sales goals.
- Assist the Sales Associates in the planning and organization of the sales and marketing team events and daytoday needs.
- Rotate through temporary assignments in the Sales department in order to obtain a complete picture of daytoday duties and responsibilities.
- Demonstrate a willingness to learn.
- Participate in various departmental projects.
- Become familiar with sales activities and market channels.
- Assist Sales Associates with compiling business analysis.
- Responsible for providing sales meeting recaps and any followups needed to support the sales team.
- Keep home lockboxes and maintenance for sales inventory of listed properties updated and showready.
- Open homes for sales tour.
- Maintain fleet of vehicles and where they are located at all times. Assist in town runs airport shuttles etc.
- Compile marketing packets.
- Assist in brochure creation.
- Provide accurate information about the Club and surrounding area while assisting in delivering a personalized experience for each Member and guest.
- Maintain positive and effective communication through answering phones and emails.
Other Duties and Responsibilities:
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies procedures and standards of service to achieve the overall objectives of this position.
- Meet departmental productivity organization punctuality/attendance and consistency standards.
- Maintain a positive and respectful attitude.
- Treat Members guests vendors customers and coworkers with professionalism and respect at all times.
- Maintain privacy of our Members at all time.
- Maintain a clean and neat appearance at all times.
- Communicateregularly and effectively with all employees supervisors managers and directors.
- Perform work in a safe and high quality manner.
- Project a favorable image of Yellowstone Club to Members and guests at all times.
- Must be able to work flexible work hours/schedule including evenings weekends and holidays. Long hours may be required due to business demands.
- Participate in skiing mountain biking hiking golf trap and skeet shooting fly fishing guides as needed by the department.
- Assist in town runs airport shuttles etc. as needed by the department.
- Nothing in this job description restricts managements right to assign or reassign duties work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties tasks and responsibilities being performed by people assigned to this classification.All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Experience/Education Required
Pursuing a Bachelors Degree with an accredited four year college or equivalent education
Experience/Education Preferred
Experience in Sales Force SmartSheet Otto and Jonas.
Certificates & Licenses
Valid State Drivers License
Computer Skills
Intermediate level experience in Microsoft Office Suite
Language Ability
Able to speak clearly and effectively with Members guests coworkers vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Able to perform basic math calculations.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climatecontrolled environment. However the employee may be required to work outside in extreme heat cold rain wind snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionallyrequired to walk and work with hands and arms and lift up to 20 pounds. The employee is frequentlyrequired to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures viewing a computer terminal extensive reading and determining the accuracy neatness attention to detail and thoroughness of the work assigned.The employee is constantly required to sit sometimes for several hours at a time and use their hands and fingers to operate a computer.
Receipt and Acknowledgment
I acknowledge and understand that:
- The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and at this time I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
- Job duties tasks work hours and work requirements may be changed at any time due to business demands by the Club.
- Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies procedures rules and regulations of Yellowstone Club.
- I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.