IT Regional Onboarding Technician
IT Regional Onboarding Technician
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Job Description
Regional Onboarding Technician
Location: Plano TX
Position Overview:
We are seeking a dedicated and experienced Regional Onboarding Technician to join our team. This role is primarily responsible for executing client onboarding tasks within the designated region ensuring a smooth transition and setup for our clients. When not engaged in onboarding activities the technician will support the daily ticket queues. The position also requires occasional travel to other regions to assist with onboarding projects as needed.
Key Responsibilities:
Conduct client onboarding tasks including installation configuration and integration of systems and services.
Collaborate with the national projects team and regional service delivery teams to ensure seamless onboarding experiences for clients.
Provide technical support and resolve issues during the onboarding process.
Assist with daily ticket queues and support tasks when not engaged in onboarding activities.
Travel to other regions to support onboarding efforts as required.
Maintain detailed documentation of onboarding processes configurations and client interactions.
Ensure adherence to company policies procedures and quality standards during all onboarding activities.
Continuously improve onboarding processes based on client feedback and internal evaluations.
Qualifications:
Proven experience in IT service delivery preferably within an MSP environment.
Strong technical skills in system installation configuration and troubleshooting.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and multitasking abilities.
Willingness to travel as needed.
Relevant certifications (e.g. CompTIA A Network Microsoft Certified Professional) are a plus.
Requirements:
Bachelors degree in Information Technology Computer Science or a related field or equivalent work experience.
Minimum of 3 years of experience in a technical support or service delivery role.
Valid drivers license and ability to travel to client sites within and outside the home region.
Flexibility to work outside regular business hours when necessary.
Physical Requirements:
The physical requirements below describe the essential job functions needed to complete this job.
- Consistent hand and finger dexterity necessary to operate computer equipment
- Consistently required to sit stand walk talk hear and see
- Routine use of hands to type
- Occasional need to stoop kneel crouch twist crawl reach and stretch
- Occasional need to walk around the office
- Consistent vision abilities required; close vision depth perception and ability to focus
- May require travel dependent on company needs
- Occasional need to lift and/or move up to 30 pounds
- The statements contained in this job description are intended to describe the general nature and level of work.
Benefits:
- Incredible company culture
- Medical/Dental/Vision health plans
- HSA/FSA participation based on insurance plan
- PTO/Sick/Holiday pay
- Ability to contribute to Longterm Disability and Short Term Disability plans
- Discretionary bonuses
- Dependent Care FSA
- Paid Parental Leave
- Employee life Insurance 100 Company Paid
- 401K participation
- Explosive company growth
Affirmative Action/EEO statement:
It is the policy of The 20 LLC. to offer Equal Employment Opportunity to all qualified applicants regardless of race color creed religion national origin sex age disability genetic infuriate or any other status protected by federal state or local laws.
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities duties and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally and all other sedentary criteria are met.
Required Experience:
IC
Employment Type
Full Time
