Administrative Assistant Client Support Insurance Services - 11862
Administrative Assistant Client Support Insurance Services - 11862
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Job Description
Position : Administrative Assistant (Client Support – Insurance Services)
Work Hours : Monday to Friday 8:00 AM to 5:00 PM EST
Pay Range : USD 1000 to 1500 per month
About the company:
The company is an independent insurance agency that specializes in Medicare life insurance and supplemental insurance solutions offering personalized coverage options to clients across multiple states.
Overview:
We are seeking a fulltime Administrative Assistant to support daytoday client service operations at a U.S.based insurance brokerage. This is a remote role based in South Africa ideal for someone with a calm personable demeanor and a strong ability to communicate with senior clientele. The assistant will work 40 hours per week split across two internal team members.
Key Responsibilities:
- Manage client communications including phone calls and emails
- Assist with processing claims and authorizations
- Follow up on outstanding forms and documents
- Request duplicate policy information from carriers
- Provide accurate patient and supportive service to senior clients 65
- Maintain detailed call notes and support callback followup systems
- Work within existing database and VoIP tools (training provided)
Candidate Requirements:
- 3 years in an administrative or client support role
- Strong spoken and written English with a clear neutral accent
- Patient empathetic and attentive to detail
- Comfortable supporting senior clientele many of whom may have hearing or comprehension challenges
- Techsavvy with the ability to learn new systems quickly
- Preference given to female candidates (for client familiarity)
Employment Type
Full Time
