Associate Engineer- Help Desk Agent
Associate Engineer- Help Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
This is an ONSITE position.
Pay Range: $1820 DOE
Must have skills : Excellent communication skills and a good listener.
Duties and Responsibilities
Perform outreach to necessary customers including followups as needed to complete case data entry
Understanding and using the case compliance timeline and the use of time stamps for tracking transactions/outreach
Provide support to the customers via any form of communication that is required i.e.. phone email chat
Coordinate language translation services as needed nine languages using a thirdparty tool Logging all work into Customer Relationship Manager (CRM) IT Service Management (ITSM) tools
Research information using available resources like knowledge base workflows defined scripts
Identifying customer problem and following the script to provide resolution or answers to questions
Obtaining and evaluating all relevant data to handle inquiries
Recording details of comments inquiries and actions taken for all work
Escalate priority issues to the Team Leaders for a successful resolution if needed
Must work as per Business Unit quality parameters defined
About You
You care about customer service and take pride in your work.
You are an attentive listener patient and empathetic.
You use positive language stay calm in surprise situations.
You are able to maintain customer confidentiality.
You have excellent time management skills.
You are detail oriented.
You have great followup skills.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
