Call Center Agent
Call Center Agent
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Job Description
Job Description:
We are looking for a dedicated and professional Call Center Agent to join our team. In this role you will be the first point of contact for customers handling inquiries providing information and resolving issues in a timely and efficient manner. The ideal candidate will possess excellent communication skills and a customerfocused mindset.
Responsibilities:
Answer inbound calls and respond to customer inquiries
Provide information about products and services to customers
Address and resolve customer complaints in a professional and empathetic manner
Document customer interactions and update records as necessary
Handle customer orders requests and concerns in a clear and concise manner
Work closely with other departments to ensure customer satisfaction
Meet performance goals and targets for customer service metrics
Follow company procedures and policies to ensure consistent service quality
Qualifications :
Skills & Qualifications:
Proven experience in a call center or customer service role
Strong communication skills both written and verbal
Ability to manage high call volumes and multitask effectively
Excellent problemsolving and conflict resolution abilities
Detailoriented with strong organizational skills
Proficient in Microsoft Office and call center software
High school diploma or equivalent required; additional certifications or experience in customer service is a plus
Additional Information :
Benefits:
Competitive salary
Opportunities for career growth and advancement
Health and wellness benefits
Paid time off and holidays
Positive and supportive work environment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
