Community Manager
Community Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Community Manager to elevate our online presence foster engagement and help grow a positive vibrant digital space.
If you have a blend of creativity communication skills and a datadriven mindset wed love to have you join our team!
So what will you do
You will be required to manage and maintain iKhokhas social media. This Community Manager will be responsible for managing and moderating social media platforms to engage users and create an interactive relationship between consumers and the company.
In addition to the above you will:
Community Management Moderation & Reporting:
- Daily monitoring and responding to post/queries and comments across all social platforms.
- Managing and growing brand presence through Facebook Instagram Twitter LinkedIn TikTok and other platforms.
- Interact with our audiences using creative means to foster and grow our online communities using the iKhokha brand tone and to encourage User Generated Content.
- Review community comments and posts and drive engagement.
- Field queries on social media and feed inquiries through to the Support Team.
- Stakeholder management with multiple internal teams.
- Respond to comments to create a positive community and add value to our customers experience.
- Escalate possible issues or concerns to relevant stakeholders.
- Identify opportunities to grow the brand and delight customers on social media.
- Seed content and discussions in our communities to keep them active and valuable to our users.
- Assist the social media manager with various social media related tasks.
- Ad hoc tasks such as contacting competition winners and liaising with customers as and when required.
- Experience in tagging social media complaints queries and compliments on listening tool and reporting back on it.
- Assist Social Media Manager in running training sessions internally with creative team and sales force and externally where required to train on Social Media Marketing.
- Log all jobs using an online project management tool and scope the size of each one for team reporting purposes.
Content Creation:
- Collaborate with content team to regularly produce proactive ideas that helps grow brand
- Contribute to brainstorming and ideation sessions
- Analyse and identify social media trends and feedback to the broader team.
Qualifications :
- Postgraduate degree or National Diploma (or similar) specialising in Copywriting / Journalism / Marketing or similar would be advantageous
Deal breakers:
- 23 years experience as a community manager managing social media communities on behalf of a brand or organisation.
Additional Skills & Knowledge:
- Prior experience working on a social listening platform would be advantageous (e.g. Hootsuite Meltwater Sprout Social)
- Ability to develop strong relationships internally which are based on teamwork
- Solid writing skills with an excellent command of the English language including impeccable grammar spelling and phrasing etc. (Bilingual advantageous)
- Hardworking team player who is selfmotivated and driven
- Professional and responsible approach to work
- Must be selfmanaged and able to complete projects with limited supervision
- Integrity energy and creativity
- Creative and proactive thinker
- Ability to work under pressure and meet deadlines
- Ability to troubleshoot and solve problems
- Meticulous attention to detail
- Ability to multitask and the flexibility to work across more than one platform
- Must be able to understand the creative process think outofthebox and be comfortable contributing creative ideas
- Must be confident outgoing and able to interact with customers both on social media and occasionally over other mediums such as email and phone calls.
- Reporting skills
Additional Information :
Perks of joining the Tribe
- Work in a highgrowth company with tangible results youre accountable for.
- Enjoy hybrid and in officeworkmodels for Durban based employees.
- Competitive remuneration and benefits including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
- Visionary leadership.
- Seize the opportunity for study leave.
- Access to ondemand learning at your fingertips.
- Experience a friendly collaborative culture with a team of allroundlekker humans(its true we surveyed our Employees and they told us so).
- If you find yourselfat HQ coffee on tap and a selection of hot beveragesprovided by our very own onsite Barista.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
