Front Office Executive
Front Office Executive
Posted on :
30-03-2025
Employer Active
1 Vacancy
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Job Description
- Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms visitors.
- Maintain high standards of customer services at the reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Communicate with Duty Manager on all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook.
- Sign media and supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently.
- Assist Guest Relations in greeting rooming and sending off guests.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure that front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions monitor guest credit and act upon any discrepancies.
- To maintain Front Office log book and shift reports.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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