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KEY RESPONSIBILITIES OF JOB
The Inside Sales Representatives key responsibilities are outlined below:
Dealer and sales team support in a timely manner concentrating on questions concerning availability pricing shipping and invoicing issues.
Dealer and sales team communication through phone email Teams CRM etc.
All phases of sales order processing and management via CRM Salesforce and SAP business systems
Approve process and manage dealer orders in CRM and SAP systems.
Submit and secure credit approval for orders/shipments.
Schedule product assembly as required.
Configure schedule and confirm shipment of products (approved transport or CPU).
Provide documentation of shipments as required.
Management processing and shipment of backorders.
Manage and correct shipping discrepancies and invoicing.
Coordinate manage and support as needed for other events and activities (invoicing transportation documentation communication etc. such as but not limited to:
Dealer closeouts
Corporate events and activities (trade shows dealer meetings open houses photo shoots etc.
Coordinate return authorizations and approvals per company policies and procedures.
Dealer credit memos
Build and maintain relationships and strong communication with internal staff outside vendors and dealers.
Assist dealers with training and order entry using CRM Salesforce
Attend and support various corporate events including but not limited to trade shows open houses dealer meetings community engagement etc. This may at times require some overnight travel.
Organizational Relationship: This position will have to work closely with the dealer organization sales operations product support department all warehousing facilities accounting/finance department purchasing department IT department Territory Sales
Managers freight companies and outside financing companies.
EDUCATIONAL AND PHYSICAL REQUIREMENTS
Minimum High School Diploma or equivalent.
Associates degree or higher preferred and/or two plus years of customer service preferred.
Detail oriented with an ability to multitask and manage heavy workloads.
Excellent oral and written communication skills (phone written email)
Proficiency with CRM Salesforce SAP and MS Applications such as Word Outlook and Excel.
Strong teamwork skills are a must.
Full Time