Lifeline and Out of Hours Operator
Lifeline and Out of Hours Operator
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Job Description
We are working closely alongside a Local Authority in Rhondda Cynon to assist with the appointment of a Lifeline and Out of Hours Operator on a 2month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 13.73 18.11 per hour
Hours Per Week: 24.00
Summary:
The Lifeline & Out Of Hours Operator will be responsible for responding to Lifeline clients and handling Council Out of Hours emergencies. The role requires excellent communication and problemsolving skills to provide reassurance and proactive referrals to responders as needed.
Responsibilities:
- Respond to Lifeline and emergency outofhours calls prioritizing based on risk factors.
- Undertake proactive calls to support the wellbeing of individuals.
- Work closely with social care teams to deliver and promote Lifeline and Telecare services.
- Monitor and maintain telecare units updating client and equipment records.
- Handle emergency calls for Registered Social Landlords and Council services.
- Monitor lone workers and respond appropriately to emergency situations.
- Maintain records and hand over ongoing actions/issues between shifts.
Essentials:
- Experience dealing with customers and using IT applications (including Microsoft Office).
- Ability to handle multiple calls and prioritize effectively.
- Strong communication skills and attention to detail.
- Commitment to continuous professional development.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires an enhanced DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1496888
Employment Type
Full Time
