Revere Service Center Manager Administrator IV

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Position Summary

Under the supervision of a District Manager the Service Center Manager will oversee the daily activities of an RMV facility which includes:

Delivering excellent customer service in the issuance of licenses for motor vehicle operators; registering and titling of vehicles; collection of citation fees and clearances for outstanding parking tickets and excise bills; ensuring adequate staffing and managing staff performance; managing the facility; quality control and administrative functions.

Duties and Responsibilities

• The Service Center Manager is responsible for ensuring the integrity and control of documents; the proper utilization of agency assets; and the appropriate collection recording and security of Commonwealth revenues.
• In addition this manager may be responsible for the daily oversight of an onsite bulk processing unit a decentralized Suspension and Hearings unit an International Registration Plan Processing Center and a License Express Office(s).

Preferred Qualifications

• Natural inclination to take an organized approach to administering and optimizing operations ensuring compliance with Standard Operating Procedures (SOPs) rules and regulation and executing processes efficiently and effectively.
• Computer literacy with the ability to utilize computers and related technology with ease and efficiency including Microsoft products such as Excel.
• Customer Service Focus: Knowledge of customer service principles and practices and the ability to provide a consistent and quality customer experience.
• Capable of motivating employees to have a service focus and understand the importance of managing customer perception. In addition able to deliver the agencys vision at public forums and actively participate in community events.
• Ability to manage staff performance including setting clear expectations monitoring performance providing feedback and recognizing positive performance or taking corrective action. Able to consistently hold staff accountable for results and provide coaching and training to ensure maximum productivity and job satisfaction.
• Able to set a tone of professionalism foster cultural awareness and sensitivity promote cooperation with other work units and create a positive team environment of trust and cooperation.
• Flexible and adaptable with the ability to lead others through change. Willing to modify a preferred way of doing things when necessary to achieve a goal or as appropriate to address the needs of a situation. Able to perform multiple tasks simultaneously and to respond and work within stressful situations.
• Strong oral and written communication skills with the ability to navigate in a multilingual environment a plus.
• Experience using data and metrics to manage an operation solve complex problems and drive continuous improvement. Able to make decisions utilizing good judgment based on the vision strategies priorities and metrics of the organization.
• Able to analyze information and balance the workload of staff with the needs of customers to optimize customer flow.
• Knowledge of auditing and accounting principles and electronic cash management.

Applicants must have at least (A) four 4 years of fulltime or equivalent parttime professional professional internship administrative supervisory or managerial experience in business administration business management public administration public management clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one 1 year of the required experience.

II. An Associates degree in a related field may be substituted for one 1 year of the required experience.

III. A Bachelors degree in a related field may be substituted for two 2 years of the required experience.

IV. A Graduate degree in a related field may be substituted for three 3 years of the required experience.

V. A Doctorate degree in a related field may be substituted for the required experience.

SPECIAL REQUIREMENT: Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth.

• For questions regarding the job posting please email the MassDOT Talent Acquisition Team at
• For general questions regarding MassDOT call the Human Resources Service Center at.
• For a disabilityrelated reasonable accommodation or alternative application method call the ADA Coordinator Lucy Bayard at.

Comprehensive Benefits

When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.

Want the specifics Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females minorities veterans and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC) may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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