L1 NOC Engineer
L1 NOC Engineer
Posted on :
28-03-2025
Employer Active
1 Vacancy
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Job Description
Role Overview:
We are seeking an L1 NOC (Network Operations Center) Engineer to join our IT operations team. The ideal candidate will have a foundational understanding of network and IT infrastructure with a strong desire to grow and develop their technical skills in a fastpaced missioncritical environment. The L1 NOC Engineer will be the first point of contact for monitoring and responding to alerts troubleshooting issues and ensuring the stability and performance of the network and systems.
Key Responsibilities:
- Monitoring and Incident Detection:
- Continuously monitor network systems and applications using various monitoring tools.
- Respond to alerts and incidents as they arise ensuring quick detection and resolution of issues.
- Escalate issues to L2 or L3 engineers as necessary following established protocols.
- Initial Troubleshooting:
- Perform basic troubleshooting on network and system issues including connectivity problems hardware failures and application errors.
- Use remote tools to access and troubleshoot network devices servers and workstations.
- Document all incidents troubleshooting steps and resolutions in the incident management system.
- Incident Management:
- Categorize and prioritize incidents based on severity and impact.
- Ensure timely communication with affected stakeholders and provide updates until the issue is resolved.
- Follow up on escalated issues to ensure they are being addressed promptly by higherlevel support teams.
- Network and System Maintenance:
- Assist in routine network and system maintenance tasks including applying patches updates and configuration changes.
- Support in performing health checks on network devices servers and critical applications to ensure optimal performance.
- Documentation and Reporting:
- Maintain accurate and uptodate documentation of the network topology configurations and standard operating procedures (SOPs).
- Generate daily weekly and monthly reports on network performance incidents and other key metrics.
- Collaboration and Communication:
- Collaborate with L2 and L3 engineers as well as other IT teams to resolve complex issues and improve network reliability.
- Participate in team meetings to discuss ongoing issues share knowledge and contribute to continuous improvement initiatives.
- Shift Work and OnCall Support:
- Be willing to work in a 24/7 shift environment providing roundtheclock support as part of the NOC team.
- Participate in oncall rotations to ensure coverage during offhours and weekends.
Required Qualifications:
- Experience: 13 years of experience in IT support network operations or a related field.
- Technical Skills: Basic understanding of networking concepts including TCP/IP DNS DHCP and VPNs. Familiarity with network devices such as routers switches and firewalls.
- Monitoring Tools: Experience with network monitoring tools (e.g. SolarWinds Nagios Zabbix) and incident management systems (e.g. ServiceNow Jira).
- Troubleshooting: Strong analytical and problemsolving skills with the ability to perform basic troubleshooting on network and system issues.
- Communication: Excellent communication skills both written and verbal with the ability to document and explain technical issues clearly.
- Certifications: CompTIA Network CCNA or other relevant certifications are preferred.
Preferred Qualifications:
- Experience in a 24/7 operations environment particularly in a NOC or similar role.
- Familiarity with ITIL processes particularly incident and problem management.
- Knowledge of cloud environments (e.g. AWS Azure) and their monitoring tools.
tcp/ip,communication,jira,nagios,ccna,operations,troubleshooting,servicenow,comptia network+,zabbix,network devices,network monitoring tools,dhcp,solarwinds,dns,vpns
Employment Type
Full Time
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