NOC Manager Expert

1. Leadership and Team Management:

• Lead and manage a team of L1 and L2 NOC Engineers providing guidance mentorship and support to ensure optimal team performance.
• Develop and implement training programs to enhance the technical skills and knowledge of the NOC team.
• Foster a collaborative and proactive work environment encouraging teamwork and continuous improvement.

1. Operational Oversight:

• Oversee the 24/7 operations of the NOC ensuring continuous monitoring of network and system performance.
• Establish and maintain standard operating procedures (SOPs) for incident detection response escalation and resolution.
• Ensure that the NOC operates within defined service level agreements (SLAs) minimizing downtime and disruptions to business operations.

1. Incident and Problem Management:

• Take ownership of major incidents and highpriority issues coordinating the response and ensuring timely resolution.
• Lead postincident reviews identifying root causes and implementing corrective actions to prevent recurrence.
• Collaborate with other IT teams to manage and resolve complex network and system issues.

1. Performance Monitoring and Reporting:

• Implement and maintain advanced monitoring tools and systems to provide realtime visibility into network and system performance.
• Analyze performance data to identify trends potential issues and areas for improvement.
• Generate regular reports on NOC activities incident trends and key performance indicators (KPIs) for senior management.

1. Strategic Planning and Continuous Improvement:

• Develop and execute a strategic plan for the NOC aligning with overall business objectives and IT strategy.
• Drive continuous improvement initiatives within the NOC focusing on enhancing operational efficiency reducing incident response times and optimizing network and system performance.
• Stay informed about emerging technologies and best practices in network operations and incorporate them into the NOCs operations.

1. Vendor and Stakeholder Management:

• Manage relationships with external vendors and service providers ensuring that their services meet the organizations needs and SLAs.
• Act as the primary point of contact for internal stakeholders providing updates on NOC activities and addressing any concerns or requirements.

1. Budget and Resource Management:

• Manage the NOC s budget ensuring that resources are allocated efficiently and that costs are controlled.
• Oversee the procurement of tools equipment and software necessary for NOC operations.

• Experience: 10 years of experience in network operations with at least 5 years in a managerial or leadership role within a NOC.
• Technical Skills: Extensive knowledge of networking concepts protocols (TCP/IP DNS DHCP etc. and experience with network devices (routers switches firewalls).
• Monitoring Tools: Proficiency with advanced network monitoring and management tools (e.g. SolarWinds Nagios Zabbix) and incident management systems (e.g. ServiceNow).
• Leadership: Proven track record of successfully leading and managing a NOC team with strong skills in team development and performance management.
• Certifications: Relevant certifications such as CCNP ITIL or equivalent are highly preferred.

• Experience with cloudbased network operations and monitoring tools (e.g. AWS Azure).
• Familiarity with ITIL processes and best practices for incident problem and change management.
• Knowledge of AI and automation tools and their application in network operations.

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