Senior Customer Service Manager
Senior Customer Service Manager
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Job Description
SIXT is looking for a dynamic and experienced Senior Customer Service Manager to lead our call center operations. In this role you will drive customer satisfaction optimize service efficiency and ensure a premium experience that aligns with SIXTs commitment to excellence. You will oversee daily operations develop highperforming teams and collaborate with global partners to resolve customer concerns effectively. If you are a resultsdriven leader with a passion for delivering exceptional service we want to hear from you!
YOUR ROLE AT SIXT
- You will oversee daily call center operations ensuring optimal staffing workflow efficiency and service quality
- You will recruit train and develop a highperforming team focused on delivering premium customer service
- You will partner with domestic and international teams to resolve complex customer issues effectively
- You will handle escalated customer inquiries ensuring prompt and satisfactory resolutions
- You will implement strategies to enhance call center performance response times and customer satisfaction
- You will maintain service excellence by aligning customer interactions with brand standards and continuous improvement initiatives
YOUR SKILLS MATTER
- Education & Experience You will have Bachelors degree in Business Administration or related field or 5 years of progressive contact center management experience
- Industry Expertise You will have proven success as a call center leader ideally in the rental car or travel industry; global experience is a plus
- Leadership & Team Management You will have strong leadership skills with the ability to mentor motivate and manage diverse teams effectively
- Communication & ProblemSolving You will have excellent communication problemsolving and conflictresolution skills
- Workforce & Performance Management You will have a deep understanding of workforce management principles and datadriven performance optimization
- Organizational & Time Management You will have strong organizational and time management skills thriving in fastpaced environments
WHAT WE OFFER
- Comprehensive Health Insurance / Paid Time Off & SickLeave Accesshealthcare coverage (medical dental vision) life insurance critical illness hospital indemnity pet insurance and a 401k retirement plan. Enjoy PTO sick leave floating paid holidays and a healthy worklife balance
- Bonus Plan Take advantage ofcompetitive performancebased incentiveswith uncapped commission structures
- Hybrid Work FormatFlexible hybrid work options 4/1 format with flexible start times 85 or 96
- Exclusive Employee RentalsLeverage special rental discounts exclusive to employees offering great savings for you friends and family
- Additional Perks Experience the advantages of working in a cuttingedge office in Downtown Tulsa free parking and ample opportunities for professional advancementor Additional Perks Experience the advantages of working in a dynamic work environment and ample opportunities for professional advancement
Additional Information :
About the department:
Listening to our customers nothing is more important to us. We are always available if there are questions requests or problems. Whether by phone email online chat or social media whether in German or English: we are only satisfied when our customers are satisfied.
About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
