service engineer
service engineer
Posted on :
29-03-2025
Employer Active
1 Vacancy
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Job Description
Service Engineer provides technical support and maintenance services troubleshooting repairing and maintaining equipment and systems to ensure customer satisfaction and minimize downtime. They also interact with clients provide guidance and implement process improvements.
Heres a more detailed breakdown of a Service Engineers typical responsibilities and qualifications:
Key Responsibilities:
Troubleshooting and Repair:
Diagnosing and resolving technical issues with equipment and systems performing onsite repairs and maintenance.
Customer Interaction:
Communicating with clients to understand their needs providing technical support and ensuring customer satisfaction.
Installation and Setup:
Installing and configuring equipment and systems ensuring they function correctly.
Maintenance and Preventative Measures:
Conducting regular inspections performing preventative maintenance and monitoring equipment performance to minimize downtime.
Documentation and Reporting:
Maintaining accurate records of service activities documenting issues and reporting on equipment performance.
Training and Guidance:
Providing training and guidance to clients on the use and maintenance of equipment.
Process Improvement:
Identifying and implementing process improvements to enhance service delivery and customer satisfaction.
Safety Compliance:
Ensuring compliance with safety regulations and procedures.
Skills and Qualifications:
Technical Expertise: Strong understanding of the relevant equipment systems and technologies.
ProblemSolving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
Communication Skills: Ability to communicate effectively with clients and colleagues both verbally and in writing.
Customer Service Skills: Ability to provide excellent customer service and build strong relationships with clients.
Analytical Skills: Ability to analyze data and identify trends to improve service delivery.
Organizational Skills: Ability to manage time effectively and prioritize tasks.
Physical Stamina: Ability to perform physical tasks such as lifting climbing and working in various environments.
Technical Certifications: Relevant technical certifications may be required depending on the industry and equipment.
Education: A relevant technical degree or diploma is often required but experience may be considered.
Employment Type
Full Time
Key Skills
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