Application Support Specialist
Application Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the role:
We are seeking a dedicated support expert for our largest global customers. You will undergo initial training in our platform but should already possess qualifications necessary for the role. We offer a fully remote position with longterm cooperation working hours aligned with the EMEA time zone and a B2B contract.
Your mission:
- Technical support and troubleshooting.
- Operational support tasks in the Application Support team working with Microsoft Cloud technologies.
- Scope a customer issue by collecting the relevant facts and investigating the problem by doing his own research and by involving other teams as needed.
- Consult and collaborate with peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer/reseller advocate.
- Empower customers/resellers to find information selfsolve when they decide to and learn more about Microsoft products services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document technical work and research to help your colleagues to improve the product and improve the support experience.
- Maintain a proactive approach to customer happiness identifying customer satisfaction concerns and managing customer expectations.
- Having ownership of tasks proactively following upon them and ensuring fast resolution.
Qualifications :
Thats you:
- Previous Support experience in IT
- Strong SQL skills: ability to connect the database ability to execute and create SQL queries.
- Handson experience working with APIs.
- Fluent English (verbal and written).
- Proficiency with Google Cloud and Google Workspace licensing models is highly advantageous for the role.
- Experience with Microsoft Cloud technologies (Azure) is a plus.
- Experience with troubleshooting SaaS application is a plus.
- Experience with licensing and invoices is a plus.
- Experience with MS partner center or similar administrator portals is a plus.
- Ability to identify update and create Help Center articles to assist team members and external users with navigating and using a product.
- Ability to work as part of a team.
- Ability to make quick decisions align priorities and execute tasks.
- Be able to stay calm under pressure.
- Ability to communicate well and precisely.
Additional Information :
Why join AppXite:
- We work with some of the largest companies in their industries (like Adobe AWS Cisco Google IBM Microsoft Lenovo Liquid etc..
- B2B contract 4 weeks per years of paid vacation and paid public holidays.
- We offer professional training and certifications (Microsoft).
- Employee referral program.
- You will have skilled colleagues in an international environment.
- You will have the opportunity to challenge grow and develop yourself.
Join the challenge: we grow together!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
