Assistant Manager Customer Service I FX CFDs I Dubai Market
Assistant Manager Customer Service I FX CFDs I Dubai Market
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
As an Assistant Manager Customer Service you will play a key role in overseeing and enhancing customer service operations for the Middle East market (Dubai). Your focus will be on ensuring seamless customer experiences implementing service improvements and leading a team to achieve operational excellence. You will work closely with stakeholders to align customer service strategies with business goals while maintaining high service standards.
What will you do:
- Oversee the Middle East (Dubai) customer service team ensuring they provide highquality support to customers.
- Assist in developing and implementing customer service policies procedures and standards to maintain consistency and efficiency in customer interactions.
- Handle customer complaints and feedback ensuring timely resolution and continuous service improvement.
- Support the hiring onboarding and training of new team members to build a capable and customercentric workforce.
- Collaborate with internal teams including Quality Assurance and Training to identify and address knowledge gaps within the customer service team.
- Ensure adherence to company guidelines policies and regulatory requirements while promoting a customerfirst approach.
- Work on customer service improvement projects driving operational enhancements through effective project management.
- Maintain and analyze customer service reports and records identifying trends and areas for improvement.
- Act as a bridge between regional customer service teams and the Global Head of Customer Service ensuring alignment with the companys strategic direction.
Who are we looking for:
- Bachelors degree in Finance Economics Business Administration or a related field.
- 4 6 years of experience in Customer Service/Operations with at least 2 years in a leadership or supervisory role.
- Strong understanding of the Middle East market particularly customer expectations in Dubai.
- Experience in the FX/Finance industry is required; exposure to FinTech is an added advantage.
- Strong problemsolving and decisionmaking skills with the ability to work in a fastpaced environment.
- Excellent stakeholder management skills including experience interacting with senior management.
- Strong communication and interpersonal skills in English. Arabic language proficiency is required.
- Ability to handle multiple priorities manage performance and drive a culture of continuous improvement.
Employment Type
Full Time
