Scope Of Position
Your role will be to take a lead and responsibility for the bar and beverage service. Responsible for setting up and stocking the bar for service. Producing and serving alcoholic and nonalcoholic drinks to guest and Raffles standards. Leading and supporting the bar backs and bartenders whilst assisting waiters and floor staff during service. Responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing there expires with us.
You will work with the bar management to help develop create and implement seasonal menus and specials.
Responsibilities
Operation
- Knowledge of menu and all products served with in the guards bar.
- Work with the Bar Management to develop seasonal and budget conscious new menu items.
- Deliver food and beverage orders from to customers tables rapidly and accurately with an explanation of each item for the guest.
- Assist the floor staff with table setting by fetching and placing appropriate tableware eating utensils and napkins.
- Responsible for the set up and restocking of the bar and back of house areas.
- Making and preparing alcoholic drinks cocktails wines spirits and soft drinks.
- Explain menu items to the guest with a knowledgeable and in a professional manor.
- Check in with customers and take additional orders or refill water as needed and requested by senior colleagues.
- Ensure food is served in accordance with safety standards.
- Inform bar staff about customers feedback or requests.
- Commit to best possible sustainable practices daily in terms of waste management and purchasing.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire Emergency and procedures.
- Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or preplanning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications :
Qualifications Skills & Experience
Essential
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills both written and spoken.
- Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.
Additional Information :
Why join our Raffles team
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years 35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Funfilled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30 at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
What are the Raffles Values
Be You: Be creative innovative and enthusiastic showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
Remote Work :
No
Employment Type :
Fulltime