ServiceNow Platform Architect Lead with English

We are working with a global leader in the pharmaceutical and life sciences industry renowned for their commitment to innovation and improving patient outcomes. They are looking for a senior Platform Architect to lead the design and management of their ServiceNow platform.

In this role youll be responsible for defining the structure of the platform making sure it runs efficiently securely and connects well with other systems. You will also lead and guide technical teams set standards and best practices and collaborate with business leaders to make sure the platform supports the companys needs.

Tasks

• Define and design the overall architecture of the ServiceNow platform ensuring it aligns with the companys goals and IT strategy
• Develop scalable secure and maintainable solutions using ServiceNow modules like ITSM ITOM HRSD IRM CSM App Engine and Automation Engine
• Build and maintain the Master and Target architecture to guide development teams and foster a collaborative development environment
• Lead the creation of complex workflows automation processes and integrations within the platform
• Design and manage the strategy for integrating ServiceNow with other enterprise systems including APIs thirdparty tools and databases
• Establish governance frameworks to ensure platform integrity including compliance security and best practices for development and operations
• Collaborate with business leaders IT teams and ServiceNow administrators to gather requirements and propose tailored solutions
• Serve as the primary technical advisor for all ServiceNowrelated projects and initiatives
• Mentor and guide developers administrators and team members on platform design and best development practices
• Ensure compliance with organizational processes (GxP Qualification etc. and industry guidelines
• Identify opportunities for continuous improvement through automation process optimization and the effective use of ServiceNow solutions

Requirements

• At least 10 years of experience in IT service management and architecture with a minimum of 5 years in an architect role focused on ServiceNow solutions architecture and governance
• Strong expertise in ServiceNow platform architecture ITIL processes and governance frameworks
• Proven experience managing largescale ServiceNow implementations upgrades and integrations across enterprises
• Expertise in ServiceNow modules such as ITSM ITOM ITBM HR Service Delivery Source to Pay PA CSM Integrated Risk Management and Creator Studio
• Indepth knowledge of the ITIL framework and its application within ServiceNow
• Demonstrated experience establishing and maintaining governance and best practices in multiServiceNow environments
• Experience designing and implementing at least two major ServiceNow solutions
• Strong understanding of ServiceNow platform architecture CSDM data model and development tools (Studio Flow Designer Automation Engine etc.
• Familiarity with Agile and DevOps methodologies
• Excellent communication leadership and stakeholder management skills
• Strong analytical and problemsolving skills with the ability to prioritize multiple initiatives
• Experience working in a GxP environment is a plus
• Relevant ServiceNow certifications (e.g. CMA CTA CISXXX)
• Proven leadership abilities to guide teams and drive successful project delivery

Benefits

• Pension plan
• Life and Accident Insurance
• Health Insurance
• Restaurant Vouchers
• Employee and Family Psychological Support Program
• LinkedIn Learning Subscription: access to over 15000 courses with certification
• Commercial discounts across hundreds of brands
• Many more (Christmas gift packages Nursery vouchers etc.

Our recruitment process

• Step 1: Interview with our Recruiter to get to know you better
• Step 2: Interview with the Hiring Manager
• Step 3: Technical Interview with the Team
• Step 4: Interview with the HR Team