Head of Account Management - German Market
Head of Account Management - German Market
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Job Description
Factorial is a leading HR SaaS company dedicated to optimizing HR processes for small and mediumsized businesses. Our platform streamlines operations enhances efficiency and supports business growth. We are looking for a **senior Germanspeaking leader with strong commercial acumen and a proven track record in **account retention and expansion. As **Head of Account Management for the German market you will be responsible for leading and scaling the German account management team ensuring high customer retention and driving upsell opportunities. You will also act as a key liaison between customers and our **Product team ensuring German marketspecific needs and gaps are communicated effectively and addressed. **Key Responsibilities:
- **Lead and scale the German account management team ensuring high engagement and performance.
- **Drive customer retention and expansion ensuring longterm satisfaction and reducing churn.
- **Develop and execute commercial strategies that enhance upsell opportunities within the German market.
- **Collaborate with the Product team gathering structured feedback on German market needs and advocating for necessary improvements.
- **Implement datadriven account management strategies to optimize customer engagement and growth.
- **Ensure strong internal collaboration with Sales Operations and Customer Success teams to drive overall business success.
- **Monitor KPIs and continuously optimise team performance leveraging automation and process improvements.
**Requirements:
- **Fluent German speaker with excellent English communication skills.
- **Proven experience in senior account management leadership ideally in a SaaS or subscriptionbased business.
- **Strong commercial skills with a focus on retention expansion and upselling.
- **Experience in leading and scaling teams.
- **Ability to work closely with Product teams effectively communicating marketspecific needs and gaps.
- **Datadriven mindset with a structured approach to decisionmaking and strategy .
- Strong stakeholder management and collaboration skills.
- Experience in an international fastpaced environment is a plus.
**Why Join Factorial
- Lead and scale the account management team in one of our key European markets.
- Be a strategic voice in shaping our German market strategy and product evolution.
- Work in a highgrowth SaaS company that values datadriven decisionmaking.
- Competitive salary with performancebased incentives and career growth opportunities.If you are a seasoned account management leader with a strong commercial mindset and the ability to bridge customer needs with product strategy we would love to hear from you!
Employment Type
Full Time
