Assistant Manager - Corporate Store
Assistant Manager - Corporate Store
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Job Description
Create positive memories for all who touch DQ. Assist the General Manager (GM) in executing specific aspects of the restaurant operations which may include product production inventory personnel sales and marketing. Work with the more senior store management team to set high standards and create a great environment for the team to work. Support the GM in providing a high level of leadership and team building in order to cultivate an environment which is recognized by the franchisee community corporate staff and vendors as the pinnacle for our system in training corporate support and brand loyalty.
Primary Accountabilities:
Operations
Support the GM by in managing aspects of operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fans expectations in the areas of quality service and atmosphere creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control ordering of products cash control.
Training
Under the guidance of the GM assist with the training of shift leads and crew on PRIDE systems and routines product recipes food safety practices and restaurant safety practices. Assist with ensuring that all PRIDE systems and routines are incorporated into the daytoday operations of the restaurant setting each scheduled shift up for success.
Fan Service
Ensure that Fan service meets or exceeds company standards. Assist crew and shift leads as appropriate with handling customer concerns. Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan. Understand the importance of speed of service and resolve bottlenecks in workflow. Build relationships with return or preferred patrons.
Team Member Leadership
Accomplish store objectives by assisting the GM with hiring training coaching and developing shift leads and crew members to build a highly skilled and productive team. Role model and enforce policies and procedures. Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate which will be conducive to maximizing employee morale productivity and efficiency.
Health and Safety Standards
Must be ServSafe certified. Ensure that proper hand washing product rotation procedures and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices. Maintain a safe secure and healthy facility environment by establishing following and enforcing sanitation standards and procedures complying with health and legal regulations and maintaining security systems or routines.
Store Marketing
Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities. May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs evaluating local competitors store marketing. Perform other duties and responsibilities as requested by the GM.
Qualifications :
Experience:
- Minimum 13 years of high volume restaurant experience preferably including 1 years restaurant leadership experience. Previous quick service restaurant experience strongly preferred.
- High School diploma or equivalent required.
- Proven track record of effectively managing COGS and labor.
- Strong knowledge and application of safe food handling practices.
- Must be ServSafe certifiable.
Skills:
Customer focus strong hospitality and customer service skills enjoys engaging with the customer.
Trainer and coach ability to be a strong trainer or coach to others on restaurant routines and systems as well as how to effectively interact with customers and each other.
Organization and goal focus must be highly organized and detailoriented with the capability to oversee multiple areas simultaneously in a fastpaced environment.
Technical proficiency with computers and preferably with Point of Sale systems.
Flexibility and adaptability willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.
Integritydoes the right thing even when no one is looking honest earns trust of others.
The US national hourly range for this nonexempt position is $19.02$24.86. This position is also eligible for a bonus. The base hourly range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by jobrelated skills work location and relevant education or experience.
Additional Information :
All your information will be kept confidential according to EEO guidelines. You must be work authorized in the United States without the need for employer sponsorship.
Benefits
Our benefit package supports the wellbeing of our employees and their families. Our comprehensive benefit package includes medical dental 401K match paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings Click Here.
Work Environment
Most positions located out of our global headquarters in Bloomington MN will work a hybrid work schedule where you will work 2 collaboration days a week. Additional in office time may be required to support team/project needs. Positions will be identified as remote eligible when consideration will be given to candidates outside of drivable distance to our Bloomington office.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work and where we recruit engage and retain employees franchise owners and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
IDQ is an Equal Opportunity Employer and we use EVerify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.
Benefits
Our benefit package supports the wellbeing of our employees and their families. Our comprehensive benefit package includes medical dental 401K match paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings Click Here.
Inclusion & Belonging
We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work and where we recruit engage and retain employees franchise owners and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.
IDQ is an Equal Opportunity Employer and we use EVerify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
