Guest Services Agent
Guest Services Agent
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Job Description
WHATS THE JOB
Based in a world class Horizon North camp facility the regular shift for this position is 20 days on and 10 days off with 10hour workdays. Transportation is provided to site from a pickup point in Edmonton.
The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties.
This position is safety sensitive and requires drug & alcohol testing as a condition of employment.
Your work will include:
- Welcoming and providing introductory information to clients
- Serve as the first point of contact for any inquiries related to site and client matters; either through email or phone
- Allocating guests rooms and issuing room keys and cards
- Managing the checkin checkout process for clients
- Ensuring accurate database entry for room bookings and payments as well as multiple data entry
- Providing information about the camp its rules and policies as well as soliciting client feedback
- Assisting in the review of various paperwork such as safety documents time sheets and site related maintenance
- Assisting in the completion of reports in MS Excel and documentation in MS Word
WHATS IN IT FOR YOU
- Enjoy excellent worklife balance with a 20 days on/10 days off rotation.
- Extended health and dental benefits that are fully covered.
- Travel time is paid.
- Whereas other companies are downsizing we are growing!
- Be #1 on day 1 by joining an industry leader.
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Qualifications :
WHO ARE WE LOOKING FOR
- Completion of postsecondary education in Hospitality or Business Administration
- Minimum of 1 year hotel guest service agent and/or administrative experience is required
- Minimum of 6 months experience in a remote lodge setting
- Minimum of 1 year accounting experience that includes but is not limited to; LEMS receiving reports work orders payroll data entry
- Intermediate proficiency with MS Office suite and any Property Management software knowledge of Logistiks software is considered an asset
- Successful candidate MUST obtain a 80 make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)
Additional Information :
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disabilityrelated accommodations during the hiring selection process are available upon request.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
