Logistics Specialist
Logistics Specialist
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Job Description
Overview
Immediate Hiring: Customer Service Representative (FullTime)
We are seeking an organized and dedicated Customer Service Representative to join our team. In this role you will be the primary contact for our spare parts coordination working closely with customers to ensure order accuracy and provide exceptional service.
Responsibilities:
- Build and maintain longterm customer relationships.
- Maintain uptodate industry knowledge.
- Assist customers with spare parts inquiries including part identification inventory and lead times using multiple systems.
- Collaborate with engineers warehouse and logistics to resolve inquiries and provide order updates.
- Utilize multiple systems to assist customers with spare parts sales and inquiries.
- Support team activities to manage backlog through monitoring dashboards and daily/weekly tasks.
- Act as a change agent demonstrating a willingness to learn and improve processes.
- Provide proactive updates about processes policies and best practices to customers.
- Participate in continuous process improvement initiatives.
Qualifications:
- 3 years of relevant experience.
- Previous experience in customer support via phone and email.
- Excellent written and oral communication skills.
- Ability to work independently.
- Proficiency in MS Office.
Preferred Qualifications:
- Bachelors Degree.
- Proficiency in CRM systems.
- Secondary and tertiary language skills.
Hours/Compensation:
- MondayFriday weekday shift with potential weekend and afterhours support as needed.
- $6070K/year Benefits 401K Insurance PTO).
Veterans are encouraged to apply!
We look forward to welcoming a new team member who is enthusiastic
about providing outstanding customer service and contributing to our continuous improvement efforts
Required Experience:
Unclear Seniority
Employment Type
Unclear
