July 2024 Post - User Support Specialist Western District of Missouri US Attorneys Office
July 2024 Post - User Support Specialist Western District of Missouri US Attorneys Office
Posted on :
17-03-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-03-2025
Job Description
C & C International Recruitment Accepting Resumes For:
User Support Specialist to assist in the work of the
Western District of Missouri
U.S. Attorneys Office U.S. Dept. of Justice
Springfield MO 65806
Please review the Resume Requirements Qualifications and Responsibilities/ Duties for the position prior to providing resume with references.
(Please email to request a resume template.
Include position division and location in subject line.
(Candidates reviewed in order of preference meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume.
Pay Rate Information
This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $25.95 that includes a Health and Welfare Benefit of $4.57 an hour.
Service Contract Act or SCA position pay rates are determined by the U.S. Department of Labor Wage and Hour Division.
More information is available at https://sam/content/wagedeterminations
Upon completion of six 6 months of employment the selected candidate can expect an annual salary as a permanent fulltime employee with the federal contractor.
Period of Performance:
(Tentative)
Current contract period: Date of Hire through May 31 2025
with the potential for annual extensions through May 31 2027
preference for placement/transfer as federal contract employee after six 6 months employment with C&C International
Work Hours of Operation: MondayFriday 8:30 a.m. 5:00 p.m. 40 hours per week two 2 15minute breaks and 30minute lunch except for federal holidays unless otherwise stated
With prior notification and proper approval overtime and travel may be required for the position.
Resume Requirements:
Full contact information is requested on the resume for security clearance procedures.
Resumes without complete requested information may not be considered or reviewed.
Clearly state experience in eDiscovery software applications such as Relativity iPro Case Map Trial Director Concordance et cetera
Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
City and State
Dates of Employment (month and year MM/YYYY)
Date of Graduation (month and year MM/YYYY)
Special Requirements:
Must be a U.S. citizen
Public Trust Suitability Determination required with favorable recommendation
Web site for more information:
https://www.ecfr/current/title5/chapterI/subchapterB/part731toc1
A favorable Public Trust Suitability Determination investigation is required for the position and requested on a conditional offer of employment.
Code of Federal Regulations CFR
Title 5 Administrative Personnel
Chapter 1 Office of Personnel Management
Subpart B Civil Service Regulations
Part 731 Suitability
User Support Specialist
Qualifications:
Preferred Qualifications:
User Support Specialist
Responsibilities/Duties:
User Support Specialist to assist in the work of the
Western District of Missouri
U.S. Attorneys Office U.S. Dept. of Justice
Springfield MO 65806
Please review the Resume Requirements Qualifications and Responsibilities/ Duties for the position prior to providing resume with references.
(Please email to request a resume template.
Include position division and location in subject line.
(Candidates reviewed in order of preference meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume.
Pay Rate Information
This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $25.95 that includes a Health and Welfare Benefit of $4.57 an hour.
Service Contract Act or SCA position pay rates are determined by the U.S. Department of Labor Wage and Hour Division.
More information is available at https://sam/content/wagedeterminations
Upon completion of six 6 months of employment the selected candidate can expect an annual salary as a permanent fulltime employee with the federal contractor.
Period of Performance:
(Tentative)
Current contract period: Date of Hire through May 31 2025
- start date confirmed after completion and favorable recommendation of federal Public Trust Suitability Determination i.e. Standard Form85P Questionnaire
with the potential for annual extensions through May 31 2027
preference for placement/transfer as federal contract employee after six 6 months employment with C&C International
Work Hours of Operation: MondayFriday 8:30 a.m. 5:00 p.m. 40 hours per week two 2 15minute breaks and 30minute lunch except for federal holidays unless otherwise stated
With prior notification and proper approval overtime and travel may be required for the position.
Resume Requirements:
Full contact information is requested on the resume for security clearance procedures.
Resumes without complete requested information may not be considered or reviewed.
- A oneparagraph overview highlightingqualifications for the position software experienceand education
Clearly state experience in eDiscovery software applications such as Relativity iPro Case Map Trial Director Concordance et cetera
- Resume for each person in MS Word format over all 1 margins 10pitch font maximum two 2 pages to include professional references
- Please provide three 3 professional references in the following format:
Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
- Please include the following contact information: full name home address home phone number mobile phone number and personal email address
- For each position and school attended please list the following:
City and State
Dates of Employment (month and year MM/YYYY)
Date of Graduation (month and year MM/YYYY)
- Email resumes in the above format to.
Special Requirements:
Must be a U.S. citizen
Public Trust Suitability Determination required with favorable recommendation
Web site for more information:
https://www.ecfr/current/title5/chapterI/subchapterB/part731toc1
A favorable Public Trust Suitability Determination investigation is required for the position and requested on a conditional offer of employment.
Code of Federal Regulations CFR
Title 5 Administrative Personnel
Chapter 1 Office of Personnel Management
Subpart B Civil Service Regulations
Part 731 Suitability
User Support Specialist
Qualifications:
- Experience providing direct enduser support for the applications being supported including both telephone support and onsite assistance to users
- Certain applications may require certification by the software provider
- Example applications/ software: Windows OS Microsoft Office Zen Desk
- Prior teaching/training experience involving computer applications preferably database imaging or other automated litigation support applications
- Must have handson familiarity with the network telecommunications and operating systems environment of the applications being supported
- should be an expert user of the governments word processing spreadsheet and email systems
- Excellent oral and written communications skills required
- Pleasant telephone manner important
Preferred Qualifications:
- Undergraduate degree
- Prior experience in automated litigation support
- 6 months 1 year experience
- EDiscovery Reference Model EDRM workflow
- Legal software/ technology and procedures
- Experience with DoJ office automation environments
- Prior teaching/training experience involving computer applications preferably database imaging or other automated litigation support applications
- i.e. Case Map Trial Director Relativity or other document review applications/ databases
User Support Specialist
Responsibilities/Duties:
- Assists the I.T. staff in performing a variety of tasks associated with the daytoday operations and administration of IT systems within the office
- Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media
- Assists users with various I.T. related troubles
- Assists in the configuration installation and maintains USAO hardware and software.
- Properly maintains and controls assigned telecommunication systems using knowledge of transmission broadcasting switching control and operation of telecommunications systems
- Administering user accounts
- Monitors compliance and maintains assigned information systems security procedures in accordance with internal agency and federal information security regulations and policies
- Actively using trouble tickets to follow issues
- Tracking I.T. equipment
- Assists with Personal Identity Verification cards (PIV) activations updates and other issues
- Training district users
- Assist in the planning and delivery of customer support services at the point of computer user/specialist interface including installation configuration troubleshooting customer assistance and/or training
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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