Product Manager - Post Disputes
Product Manager - Post Disputes
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Job Description
As the Product Manager for PostDisputes you will be responsible for delivering value to customers by assisting with developing requirements for the post purchase features and functionality within the platform. You will work with technology partners customerfacing support teams and other product managers to understand the opportunities and pain points around surfacing needs to support customers looking to combat disputes and chargebacks then transforming those findings into actionable and meaningful requirements and features that are easy to consume and help to drive improved business outcomes for Visa and its customers.
Essential Functions
Collaborate with crossfunctional teams in all aspects of the product lifecycle
Conceptualize craft and communicate the user stories for new and enhanced reporting features
Manage the postdisputes product roadmap
Create stakeholderfacing documentation related to new and existing features
Leverage tools such as Jira to manage project tracking and build delivery plans
Track the delivery of features from concept through general availability
Collaborate with internal teams to help triage and remediate product issues
Relevant Experience
To excel in this role the ideal candidate should be able to:
Articulate user needs and technical details in a manner that is easily understood by all stakeholders avoiding ambiguity and ensuring that requirements are concise verifiable and wellorganized
Collaborate with product and technology leaders to align strategies and achieve revenue growth goals
Present complex data clearly and simply using PowerPoint and other tools with a focus on delivering impactful presentations to senior leadership
Identify trends in data develop growth strategies and translate insights into actionable business decisions.
Experience with disputes/chargeback resolution is a plus.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50 or more of the time based on business needs.
Qualifications :
Basic Qualifications
8 or more years of relevant work experience with a Bachelors Degree or at least 4 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 3 years of work experience with a PhD
Preferred Qualifications
8 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
Experience with a range of consumer use cases spanning merchant business and payments
Preferred Qualifications
Deep knowledge of payments ecosystem in particular post purchase and disputes products is a plus
Experience in performance analytics and tools like SQL Power BI and Tableau
Proven experience in supporting gotomarket strategies driving business growth through insights and/or productizing performance insights
Exceptional communication and interpersonal abilities adept at bridging gaps between diverse business functions
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
